Sr Employee Relations Special

Syneos Health Commercial Solutions

18d ago

Job
Full-time
Senior Level
People, HR & Administration
Morrisville

AI generated summary

You need a Bachelor's in HR, employee relations experience, knowledge of labor laws, strong communication skills, and proficiency in Microsoft Office. PHR/SPHR preferred.
You will manage inquiries, advise managers on workplace issues, conduct investigations, ensure compliance with laws, and collaborate with HR teams for effective resolutions.

Requirements

Bachelor's Degree and experience in an HR concentration, Employee Relations Experience
Preferred PHR or SPHR Certification
Knowledge of federal, state and local employment (EEO) and labor laws
Experience with employee relations, providing guidance to management and researching, investigating and responding to team member issues and concerns.
Experience providing employee relations support virtually to team members in multiple locations.
Experience working in a customer service environment.
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems.
Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, legal representation).
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Intermediate level skill in Microsoft Word, Excel, and PowerPoint
Willing to travel up to 5% of the time for business purposes.

Responsibilities

Manages requests or inquiries from customers following defined procedures and guidelines. Conducts proper reviews and investigations working to resolve cases within acceptable timeframes, further escalating inquiries as appropriate in order to uphold timely, effective resolution. Engages appropriate stakeholders at the appropriate time in the case lifecycle in accordance with the functional area procedures and guidelines.
Consults with and advises managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws. Coordinates review with employment law as appropriate in addressing cases that may result in potential legal action.
Assists managers as needed in preparing corrective action documents and performance improvement plans, and preparing for employee conversations. Reviews escalated matters with appropriate stakeholders and operates as intermediary as needed.
Leads investigations and collection of pertinent facts needed to resolve the case. Handles relevant materials in accordance with all company policies and guidelines. Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred. Based on the findings, researches and recommends the action(s) to appropriately resolve the case to functional leader.
Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others. Maintains knowledge of federal, state and local EEO and labor laws.
Collaborates effectively with others in order to execute tasks and fulfil key deliverables. Integrates efficiently with team members in the functional area(s) and seeks to provide expertise/advice.
Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team.
Takes ownership of all assigned tasks, initiatives, training, inquiries, and escalations and makes sure that they are resolved/completed efficiently and with a superior level of quality. Adheres to established service level agreements.
Communicates and interacts effectively with customers and team members of the HR functional area team while displaying empathy and courtesy. Cultivates a high level of trust with all customers, stakeholders and team members. Assists and encourages customers to make effective use of the systems, services, and full range of HR services available to them order to drive rapid resolution and empower the customer.
Ensures that company policies and procedures are adhered to and in compliance with all applicable Federal, state, and/or municipal laws. Makes a conscientious effort to ensure that the workplace is free of all discrimination and harassment.
Responsible for performing activities that are in compliance with applicable Corporate and Divisional Policies, Standard Operating Procedures and Operating Guidelines and performing other duties as assigned by management.

FAQs

What is the job title for this position?

The job title is Senior Employee Relations Specialist.

What type of organization is Syneos Health?

Syneos Health is a leading fully integrated biopharmaceutical solutions organization.

What are the main responsibilities of the Senior Employee Relations Specialist?

The main responsibilities include managing employee inquiries, consulting with managers on workplace issues, leading investigations, ensuring compliance with labor laws, and collaborating effectively with team members.

What qualifications are required for this position?

A Bachelor's Degree with experience in an HR concentration and Employee Relations, along with knowledge of employment laws, is required. A preferred certification is PHR or SPHR.

Is prior employee relations experience necessary for this role?

Yes, experience in employee relations, providing guidance to management, and handling team member issues and concerns is necessary.

Is travel required for this position?

Yes, the position may require travel up to 5% of the time for business purposes.

What skills are important for this role?

Important skills include strong communication abilities, conflict resolution, analytical skills for data reporting, and intermediate proficiency in Microsoft Office tools like Word, Excel, and PowerPoint.

Does Syneos Health have a commitment to diversity?

Yes, Syneos Health is dedicated to building a company that values diversity of thought, background, culture, and perspective to create an inclusive workplace.

What type of culture does Syneos Health promote?

Syneos Health promotes a Total Self culture, where employees are encouraged to authentically be themselves.

Are there opportunities for career development within the company?

Yes, Syneos Health is passionate about developing its people through career development and progression and offers various training and recognition programs.

Syneos Health Commercial Solutions

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Syneos Health® (Nasdaq:SYNH) is the only fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. We bring together a talented team of professionals, who work across more than 110 countries, with a deep understanding of patient and physician behaviors and market dynamics. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients. Syneos Health supports a diverse, equitable and inclusive culture that cares for colleagues, customers, patients, communities and the environment.