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Sr. Executive - Recruitment

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Bangalore

AI generated summary

  • You must have strong MS Excel skills, experience with Psft, HR knowledge, leadership abilities, metrics development, problem-solving skills, and a customer-centric approach. Certifications are required.
  • You will manage BPO operations, support team performance, analyze data, oversee recruitment processes, ensure compliance, enhance customer satisfaction, and report to senior management.

Requirements

  • Possess strong technical skills in MS Excel for data analysis and reporting.
  • Have experience with Psft
  • Talent Acquisit Mgr & CG for managing recruitment processes.
  • Demonstrate knowledge of HR practices and regulations in India.
  • Exhibit excellent leadership and team management abilities.
  • Show proficiency in developing and maintaining performance metrics.
  • Display strong problem-solving and decision-making skills.
  • Have effective communication and interpersonal skills.
  • Be able to manage multiple tasks and prioritize effectively.
  • Demonstrate a commitment to continuous improvement and operational excellence.
  • Possess a customer-centric approach to service delivery.
  • Certified in MS Excel HR Certification relevant to Indian regulations Psft- Talent Acquisition Manager Certification.

Responsibilities

  • Oversee daily operations of the BPO team to ensure smooth workflow and high productivity.
  • Provide guidance and support to team members to achieve performance targets.
  • Utilize MS Excel to analyze data and generate reports for management review.
  • Implement and monitor processes to ensure compliance with company policies and industry regulations.
  • Coordinate with the HR department to manage talent acquisition and employee relations.
  • Use Psft - Talent Acquisit Mgr & CG to streamline recruitment processes and improve candidate experience.
  • Develop and maintain performance metrics to track team progress and identify areas for improvement.
  • Conduct regular team meetings to communicate goals, provide feedback and address any issues.
  • Lead initiatives to enhance customer satisfaction and service quality.
  • Collaborate with other departments to align operations with overall business objectives.
  • Ensure timely resolution of client inquiries and issues to maintain high levels of client satisfaction.
  • Drive continuous improvement initiatives to optimize operational efficiency and effectiveness.
  • Prepare and present operational reports to senior management to inform strategic decision-making.

FAQs

What is the primary role of the Sr. Executive - Recruitment?

The primary role involves overseeing daily operations of the BPO team, ensuring smooth workflow, high productivity, and driving continuous improvement to meet company objectives.

What qualifications are required for this position?

Candidates must possess strong technical skills in MS Excel, experience with Psft - Talent Acquisition Manager & CG, and knowledge of HR practices and regulations in India.

How many years of experience is expected for this role?

We are looking for candidates with 6 to 10 years of experience in BPO team management or similar roles.

What are the main responsibilities of the Sr. Executive - Recruitment?

Responsibilities include overseeing daily operations, guiding team members, utilizing MS Excel for data analysis, managing talent acquisition processes, and driving continuous improvement initiatives.

Is leadership experience necessary?

Yes, candidates should exhibit excellent leadership and team management abilities.

What technical skills are essential for this position?

Strong technical skills in MS Excel for data analysis and reporting, as well as experience with Psft - Talent Acquisition Manager & CG, are essential.

Does this role involve client interaction?

Yes, it requires ensuring timely resolution of client inquiries and issues to maintain high levels of client satisfaction.

Are there specific certifications required for this job?

Yes, candidates should have certifications in MS Excel, HR practices relevant to Indian regulations, and Psft - Talent Acquisition Manager.

How does this role contribute to customer satisfaction?

The position involves leading initiatives to enhance customer satisfaction and service quality, ensuring the team meets client expectations.

What is the expectation regarding teamwork and collaboration in this role?

The role requires collaboration with other departments to align operations with overall business objectives and foster a cohesive work environment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.