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Sr.FinOps Analyst-AR

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Amazon

3d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Accounting & Tax

AI generated summary

  • You should have 3-4 years in Accounts Receivable, strong communication skills, attention to detail, ability to meet deadlines, and proficiency in Excel/Word. A degree in Finance or related field is needed.
  • You will manage accounts receivables, ensure timely collections, update records, resolve disputes, monitor high-risk accounts, improve processes, and meet productivity goals with attention to detail.

Requirements

  • Understanding of Accounts Receivables process
  • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
  • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
  • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
  • Monitor high-risk accounts and ensure timely escalation of challenges to management
  • Continually look at ways to improve the customer experience
  • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
  • Meet the monthly productivity goals
  • Reconcile complex accounts and have excellent attention to detail
  • Degree in Finance/Accounting/Business Studies or other related areas
  • 3 to 4 years of experience in Accounts Receivables or other customer facing department experience
  • Ability to provide exceptional customer experience
  • Strong communication skills, both written and verbal
  • Good interpersonal skills and team player
  • Ability to take initiatives, meet tight deadlines and prioritize workload
  • Proficient in Microsoft Excel and Word
  • Post-graduation or a Master’s Degree Accounting/Finance or a related field

Responsibilities

  • Understanding of Accounts Receivables process
  • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
  • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
  • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
  • Monitor high-risk accounts and ensure timely escalation of challenges to management
  • Continually look at ways to improve the customer experience
  • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
  • Meet the monthly productivity goals
  • Reconcile complex accounts and have excellent attention to detail

FAQs

What is the main responsibility of the Sr. FinOps Analyst-AR?

The main responsibility is to manage and resolve receivables related queries received from Amazon customers, support them in resolving billing issues, reconcile accounts, and drive monthly collection targets.

What qualifications do I need to apply for this position?

You need a degree in Finance, Accounting, Business Studies, or related areas, along with 3 to 4 years of experience in Accounts Receivables or customer-facing department experience.

What skills are required for this role?

Required skills include strong communication skills, good interpersonal skills, ability to provide exceptional customer experience, ability to take initiatives, meet tight deadlines, and proficiency in Microsoft Excel and Word.

Are there opportunities for process improvement in this role?

Yes, the role includes responsibilities for identifying areas of improvement to streamline and enhance the accounts receivable process.

How do I collaborate with other teams in this role?

You will collaborate with various stakeholders such as Billing, Finance, Legal, Tax, and Customer Service to resolve customer disputes and maintain good client relationships.

Is there a focus on customer experience in this position?

Yes, continually looking for ways to improve the customer experience is a key responsibility of the role.

What are the performance expectations for this job?

You are expected to meet monthly productivity goals and maintain detailed post-correspondence updates on accounts receivable records.

Is a Master's Degree preferred for this job?

Yes, a post-graduation or Master's Degree in Accounting, Finance, or a related field is preferred.

How can I request accommodations during the application process?

You can request accommodations by visiting the provided link or contacting your Recruiting Partner for assistance during the application and hiring process.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.