FAQs
What is the main responsibility of the Sr. FinOps Analyst-AR?
The main responsibility is to manage and resolve receivables related queries received from Amazon customers, support them in resolving billing issues, reconcile accounts, and drive monthly collection targets.
What qualifications do I need to apply for this position?
You need a degree in Finance, Accounting, Business Studies, or related areas, along with 3 to 4 years of experience in Accounts Receivables or customer-facing department experience.
What skills are required for this role?
Required skills include strong communication skills, good interpersonal skills, ability to provide exceptional customer experience, ability to take initiatives, meet tight deadlines, and proficiency in Microsoft Excel and Word.
Are there opportunities for process improvement in this role?
Yes, the role includes responsibilities for identifying areas of improvement to streamline and enhance the accounts receivable process.
How do I collaborate with other teams in this role?
You will collaborate with various stakeholders such as Billing, Finance, Legal, Tax, and Customer Service to resolve customer disputes and maintain good client relationships.
Is there a focus on customer experience in this position?
Yes, continually looking for ways to improve the customer experience is a key responsibility of the role.
What are the performance expectations for this job?
You are expected to meet monthly productivity goals and maintain detailed post-correspondence updates on accounts receivable records.
Is a Master's Degree preferred for this job?
Yes, a post-graduation or Master's Degree in Accounting, Finance, or a related field is preferred.
How can I request accommodations during the application process?
You can request accommodations by visiting the provided link or contacting your Recruiting Partner for assistance during the application and hiring process.