FAQs
What is the main responsibility of the Sr. FinOps Analyst-AR position?
The main responsibility is to manage and resolve receivables-related queries received from Amazon customers, support them in resolving billing issues, reconcile accounts, and drive monthly collection targets.
What qualifications are required for this position?
A degree in Finance, Accounting, Business Studies, or a related area, along with 3 to 4 years of experience in Accounts Receivables or other customer-facing departments, is required.
What skills are essential for success in this role?
Essential skills include strong communication skills (both written and verbal), good interpersonal skills, ability to provide exceptional customer experience, initiative-taking, and proficiency in Microsoft Excel and Word.
Is prior experience in Accounts Receivables necessary for this job?
Yes, 3 to 4 years of experience in Accounts Receivables or related customer-facing roles is necessary.
Are there any preferred qualifications for this position?
Yes, a post-graduation or Master’s Degree in Accounting, Finance, or a related field is preferred.
What kind of collaboration is expected in this role?
The role involves collaborating with various stakeholders, including Billing, Finance, Legal, Tax, and Customer Service, to resolve customer disputes and maintain good client relationships.
Does the role require monitoring high-risk accounts?
Yes, monitoring high-risk accounts and ensuring timely escalation of challenges to management is a key responsibility.
How can candidates support the customer experience in this role?
Candidates are expected to continually look for ways to improve the customer experience as part of their responsibilities.
What tools will I be using in this job?
The position requires proficiency in Microsoft Excel and Word for managing accounts receivable records and correspondence.
What is the work culture like at Amazon for this role?
The work culture is inclusive and empowers Amazonians to deliver the best results for customers, emphasizing teamwork and high performance.