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Sr.FinOps Analyst-AR

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Amazon

8d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Accounting & Tax

AI generated summary

  • You need a degree in Finance/Accounting, 3-4 years in Accounts Receivables, strong communication skills, Excel proficiency, and the ability to enhance customer experience and prioritize tasks.
  • You will manage accounts receivable, follow up on payments, maintain records, collaborate with stakeholders, address disputes, monitor high-risk accounts, improve processes, and meet productivity goals.

Requirements

  • Understanding of Accounts Receivables process
  • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
  • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
  • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
  • Monitor high-risk accounts and ensure timely escalation of challenges to management
  • Continually look at ways to improve the customer experience
  • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
  • Meet the monthly productivity goals
  • Reconcile complex accounts and have excellent attention to detail
  • Degree in Finance/Accounting/Business Studies or other related areas
  • 3 to 4 years of experience in Accounts Receivables or other customer facing department experience
  • Ability to provide exceptional customer experience
  • Strong communication skills, both written and verbal
  • Good interpersonal skills and team player
  • Ability to take initiatives, meet tight deadlines and prioritize workload
  • Proficient in Microsoft Excel and Word
  • Post-graduation or a Master’s Degree Accounting/Finance or a related field

Responsibilities

  • Understanding of Accounts Receivables process
  • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
  • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
  • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
  • Monitor high-risk accounts and ensure timely escalation of challenges to management
  • Continually look at ways to improve the customer experience
  • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
  • Meet the monthly productivity goals
  • Reconcile complex accounts and have excellent attention to detail

FAQs

What is the main responsibility of the Sr. FinOps Analyst-AR position?

The main responsibility is to manage and resolve receivables-related queries received from Amazon customers, support them in resolving billing issues, reconcile accounts, and drive monthly collection targets.

What qualifications are required for this position?

A degree in Finance, Accounting, Business Studies, or a related area, along with 3 to 4 years of experience in Accounts Receivables or other customer-facing departments, is required.

What skills are essential for success in this role?

Essential skills include strong communication skills (both written and verbal), good interpersonal skills, ability to provide exceptional customer experience, initiative-taking, and proficiency in Microsoft Excel and Word.

Is prior experience in Accounts Receivables necessary for this job?

Yes, 3 to 4 years of experience in Accounts Receivables or related customer-facing roles is necessary.

Are there any preferred qualifications for this position?

Yes, a post-graduation or Master’s Degree in Accounting, Finance, or a related field is preferred.

What kind of collaboration is expected in this role?

The role involves collaborating with various stakeholders, including Billing, Finance, Legal, Tax, and Customer Service, to resolve customer disputes and maintain good client relationships.

Does the role require monitoring high-risk accounts?

Yes, monitoring high-risk accounts and ensuring timely escalation of challenges to management is a key responsibility.

How can candidates support the customer experience in this role?

Candidates are expected to continually look for ways to improve the customer experience as part of their responsibilities.

What tools will I be using in this job?

The position requires proficiency in Microsoft Excel and Word for managing accounts receivable records and correspondence.

What is the work culture like at Amazon for this role?

The work culture is inclusive and empowers Amazonians to deliver the best results for customers, emphasizing teamwork and high performance.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.