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Sr. Manager, Employee Relations, Employee Experience and Relations

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Amazon

13d ago

  • Job
    Full-time
    Expert Level
  • Government & Politics
    People, HR & Administration
  • Bellevue

AI generated summary

  • You need a bachelor's degree, 10+ years in employee/labor relations, executive-level communication skills, experience with large workforces, strong metrics analysis, and advanced MS Office proficiency.
  • You will identify and mitigate risks, manage crises, lead projects, analyze data, deliver solutions, communicate effectively, build relationships, solve problems, and develop your team.

Requirements

  • Bachelor’s degree required
  • 10+ years of relevant experience in employee relations, labor relations, labor/employment law OR 10+ years of relevant experience to include 1+ years of Amazon experience and one or more short term assignments within Amazon employee relations
  • Demonstrated experience producing executive level written materials and presenting before executive audiences
  • Experience supporting large hourly workforces highly desired
  • Successful record of creating, improving and executing programs at scale
  • Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
  • Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies
  • Advanced degree, JD, or other specialized training in labor/employee relations
  • Experience in warehousing, distribution, or logistics
  • Demonstrated ability to exercise independent judgment and discretion in managing multiple and competing priorities

Responsibilities

  • Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
  • Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment and leadership
  • Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience
  • Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
  • Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions
  • Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution
  • Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results
  • Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
  • Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks
  • Hire & Develop the Best: Lead the development and growth of our field employee relations team

FAQs

What is the minimum educational requirement for this position?

A Bachelor’s degree is required for this position.

How many years of experience are required for the Sr. Manager, Employee Relations role?

Candidates need to have 10+ years of relevant experience in employee relations, labor relations, or labor/employment law, or a combination that includes at least 1+ years of Amazon experience.

Is experience in a large hourly workforce preferred for this role?

Yes, experience supporting large hourly workforces is highly desired.

Will the Sr. Manager, Employee Relations be required to travel?

Yes, the role may require significant travel, up to 50% of the time over the course of the year.

What are some key responsibilities of the Sr. Manager, Employee Relations?

Key responsibilities include risk detection and mitigation, crisis management, project management, analyzing and interpreting data, delivering innovative solutions, and leading through others.

What types of analytical skills are emphasized for this position?

Strong analytical skills are required to use data and anecdotes to develop persuasive narratives and recommendations, as well as the ability to define and measure success of programs.

Is previous experience in warehousing, distribution, or logistics beneficial for this role?

Yes, experience in warehousing, distribution, or logistics is beneficial and desirable.

What does "Hire & Develop the Best" refer to in the job responsibilities?

"Hire & Develop the Best" refers to leading the development and growth of the field employee relations team.

Are there specific tools or software skills required for this role?

Yes, candidates should be skilled in MS Excel, Word, SharePoint, and PowerPoint, and should have a curiosity for new learning technologies.

What is the salary range for this position?

The base pay for this position ranges from $150,000/year in the lowest geographic market to $248,100/year in the highest geographic market, based on factors including location and experience.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.