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Sr. Manager, People Business Partner

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Boldr

Yesterday

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
  • Cape Town
  • Quick Apply

AI generated summary

  • You should be a curious, people-oriented leader with 5+ years in HR, adept at relationship building, policy execution, and performance management in a fast-paced BPO environment.
  • You will enhance employee engagement, mentor teams, optimize HR processes, ensure legal compliance, and drive strategic initiatives to create a thriving workplace environment.

Requirements

  • Curious and authentic, just like us! #beboldr
  • A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr as a comfortable and inclusive workplace for all.
  • Able to maintain internal and external relationships with a diverse range of personalities, cultures, and departments to keep our turnover below 20%.
  • Capable of using your knowledge of all facets of HR and your experience in a generalist role to review, update, and execute streamlined policies and processes.
  • Comfortable in a fast-paced environment and a quick thinker.
  • Able to pay attention to the small details, while keeping long-term vision in mind to coach, motivate, guide, and inspire others.
  • Highly self-motivated and able to effectively prioritize and execute tasks in a high-pressure environment to keep deadlines under your steps.
  • A team worker with a passion for excellence and a sense of urgency who knows how to follow through processes and project timelines.
  • Bachelor's degree in Human Resources, Business, or Organization Development, or equivalent on the job experience.
  • At least 5 years of experience as an PBP.
  • Strong experience in strategic partnership, client relationship building, organizational development, performance management, 9-box grid, and employee relations.
  • Specialized training in employment law, compensation, organizational planning, organization development, employee relations, and preventive labor relations, preferred.
  • Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement, preferred.
  • People Experience in a night shift BPO environment is preferred.

Responsibilities

  • Lead the execution of PBP practices in employee engagement and retention, organizational development, and performance management, ensuring an environment where our people can thrive
  • Forge strong strategic partnerships and client relationships, becoming a trusted advisor within the organization.
  • Collaborate with leadership to develop and execute impactful short and long-term plans that address both tactical and strategic business priorities, including talent management, succession planning, and organizational design.
  • Challenge and innovate existing People policies to create a better environment for team members and Boldr.
  • Harness people insights to drive meaningful actions and evidence-based decision making.
  • Mentor and collaborate effectively with our People Leadership Team, exemplifying a leadership mindset.
  • Act as a point of escalation for team members, addressing ideas, issues, and concerns with empathy and expertise.
  • Equip the team with the tools, resources, and knowledge necessary to excel in key organizational initiatives.
  • Define and implement short and long-term departmental goals, objectives, policies, and operating procedures.
  • Ensure legal compliance by monitoring and implementing relevant labor law & government requirements; conducting investigations; maintaining records; and representing Boldr at CCMA hearings.
  • Oversee planning, monitoring, and appraisal of employee work results; address grievances; and provide counseling when needed.
  • Optimize historical employment records by maximizing the HRIS system by ensuring record accuracy.
  • Establish and maintain a Workplace Forum as required by the Labor Relations Act.
  • Take on any additional duties consistent with your skills and experience, as directed by your manager.
  • Ensure timely submission of statutory reports (e.g. WEP/ATR and EE)

FAQs

What is the main mission of Boldr?

The main mission of Boldr is to help people grow and connect by providing ethical access to global talent and ensuring that each team member can become the best version of themselves.

What are the key responsibilities of the Sr. Manager, People Business Partner?

Key responsibilities include leading PBP practices in employee engagement and retention, forging strategic partnerships, collaborating with leadership on talent management, challenging existing people policies, mentoring the People Leadership Team, and ensuring legal compliance.

What qualifications are required for this position?

A Bachelor's degree in Human Resources, Business, or Organization Development, or equivalent experience is required, along with at least 5 years of experience as a People Business Partner.

Is experience in a BPO environment preferred for this role?

Yes, People Experience in a night shift BPO environment is preferred.

What type of work environment does Boldr promote?

Boldr promotes a 'People First' work environment, encouraging collaboration, inclusivity, and development for all team members.

What benefits does Boldr offer to employees?

Boldr offers various benefits including maternity and paternity leave, sick leave, health maintenance organization (HMO), paid time off (PTO), mental health programs, sabbatical leave, internet reimbursement, and retirement fund coverage.

How does Boldr ensure employee engagement and retention?

Boldr ensures employee engagement and retention through effective performance management practices and creating an environment where team members can thrive.

What type of relationship building is emphasized in this role?

The role emphasizes building strong strategic partnerships and trusted relationships within the organization to enhance collaboration and support business goals.

Is mentoring a part of the Sr. Manager, People Business Partner's role?

Yes, mentoring and collaborating effectively with the People Leadership Team is a crucial aspect of this role.

What is the expected turnover rate that Boldr aims to maintain?

Boldr aims to keep turnover below 20%.

Consulting
Industry
501-1000
Employees
2016
Founded Year

Mission & Purpose

Boldr Impact is a company that focuses on providing outsourced business services with an emphasis on social impact and sustainability. They offer solutions in areas such as customer support, data entry, and back-office operations, partnering with organisations to improve efficiency while fostering positive social and environmental change. Boldr Impact’s ultimate mission is to deliver exceptional business services that not only drive client success but also contribute to meaningful social and environmental outcomes. Their purpose is to create a positive impact through their work by integrating ethical practices and supporting initiatives that benefit both their clients and the communities they serve.