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Sr Mgr-Workers Compensation

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Mooresville
    Remote

AI generated summary

  • You need a Bachelor's in Business, 8 years in risk management, 5 years supervising in a Fortune 50 retail, and preferred TX non-subscription experience, with ARM, CPCU, or MBA.
  • You will manage TPA relationships, analyze WC program performance, lead RTW initiatives, oversee litigation, and mentor Claims Analysts while ensuring compliance and continuous improvement.

Requirements

  • Required Qualifications:
  • • Bachelor's Degree in Business Administration, Finance, Risk Management or Accounting
  • • 8 years Corporate Risk Management experience managing workers compensation programs
  • • 5 years supervisory experience - both direct and indirect supervision
  • • 5 years progressive experience within a Fortune 50 retail company
  • Preferred Qualifications:
  • • 5 years' experience managing TX non-subscription program including claims administration, managed care, litigation and QCare
  • • ARM, CPCU or MBA

Responsibilities

  • Manages the day-to-day interface and expectations with the Workers Compensation TPA and, any and all, subcontracted vendor relationships
  • Reviews analyses, trends, or key insights monthly, quarterly and/or annually to assess the program performance against OKR’s, internal metrics and external benchmarks; recommends creative solutions to WC leadership and implements initiatives to ensure Best-in Class outcomes and ROI
  • Conducts cost-benefit, feasibility and business/use cases for major projects that drive enhancements to the WC Program
  • Leads vendor sourcing or project management activities to promote effective decision making and continuous improvement
  • Develops annual OKRs (including leading and lagging indicators) directly tied to Lowe’s Finance and/or Claims Operations’ initiatives
  • Monitors TPA’s goals and takes action to make sure all deliverables and deadlines are met within the workstreams and program timelines
  • Establishes and implements standards and procedures for all matters relating to workers' compensation and the occupational injury benefit plan
  • Oversees administration of TX non-subscription program which includes review and revision of the ERISA Plan, vendor partner evaluation, annual compliance management, managing discovery requests, mediation/trail preparation in conjunction with Legal, litigation panel management, claim review leadership and on-going cost benefit analysis
  • Manages the overall RTW program by working cross-functionally to impart optimal outcomes and to ensure program is meeting or exceeding industry leading best practices. Collaborates with the Lowe’s Nurse Manager, HR, Legal and Store Operations to identify gaps, develop strategies and design workflows to increase utilization of Lowe’s temporary transitional duty program and to minimize leakage and transitional duty duration
  • Evaluates RTW effectiveness through key metrics/analyses/trends and communicates key insights to WC leadership and to relative business partners to support strategic alignment and increased outcomes for Lowe’s associates and Store Operations
  • Manages the litigation program by ensuring WC Panel of attorneys is performing at optimal levels; develops and maintains Lowe’s litigation management guidelines; works with subcontracted bill review vendor to measure compliance with guidelines and to assess optimal fee return; communicates expectations and performance through multiple communication workstreams on a quarterly and annual basis; participates in Legal claim reviews and drives counsel to develop strategies for early resolution at cost effective rates; evaluates firms performance through scorecards, KPI’s, trends and benchmarking; leads RFPs as necessary
  • Seeks out and ensures resolution models challenge status quo and promote creative, innovative, and early exit strategies
  • Reviews and provides consultation on WC claim settlements and reserves up to $300,000
  • Acts as the SME with internal/external business partners on complex matters involving workers compensation or occupational injury benefit plan
  • Designs and oversees the communication platform for Store Operations and internal/external business partners which fosters education, awareness, and adoption to change around processes and workflows; and articulates outcomes, measurable performance, and opportunities for improvement to WC Leadership and internal /external business partners through various mediums
  • Manages and mentors Claims Analyst

FAQs

What is the primary role of the Senior Manager-Workers Compensation?

The Senior Manager-Workers Compensation assists the Director of Workers Compensation in overseeing and managing the operational excellence of the Workers Compensation Program, ensuring enhanced associate experience and cost-effective claim resolutions.

What experience is required for this position?

The position requires 8 years of Corporate Risk Management experience managing workers compensation programs, with 5 years of supervisory experience and progressive experience within a Fortune 50 retail company.

What are the preferred qualifications for applicants?

Preferred qualifications include 5 years of experience managing a TX non-subscription program, as well as certifications such as ARM, CPCU, or an MBA.

What key responsibilities does this role involve?

Key responsibilities include managing TPA activities, conducting performance analyses, overseeing the RTW program, managing the litigation program, and mentoring Claims Analysts.

What is the pay range for this position?

The pay range for the Senior Manager-Workers Compensation position is $107,800.00 - $179,700.00 annually.

Is this position eligible for remote work?

Yes, this position supports remote work, but candidates cannot reside in Alaska or Hawaii.

Will I have opportunities for professional development in this role?

Yes, the Senior Manager is expected to exhibit thought leadership and mentor team members, providing opportunities for professional development and collaboration.

How does this role contribute to the Workers Compensation Program?

This role contributes by evaluating operational programs, implementing innovative solutions, and driving strategies that enhance outcomes for associates and improve program performance.

What type of degree is required for this position?

A Bachelor's Degree in Business Administration, Finance, Risk Management, or Accounting is required.

Does Lowe's provide equal employment opportunities?

Yes, Lowe's is an equal opportunity employer and administers all personnel practices without discrimination based on various protected categories.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.