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Sr. Performance Solutions Partner

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Pinterest

21d ago

  • Job
    Full-time
    Senior Level
  • Marketing

AI generated summary

  • You must be an IT process expert with proven program delivery skills, excellent communication, collaboration, and process management abilities. Ambiguity doesn't faze you, and you're data-driven with ITIL and Six Sigma certifications. JIRA experience is a plus.
  • You will oversee IT processes at Pinterest, implementing improvements, ensuring compliance, and partnering with stakeholders to align processes with business goals. Monitor metrics for service health and maturity.

Requirements

  • Expertise in IT processes. Proven technical program/project delivery. Developing and maturing processes that match the organization's level of maturity and acceptance of change.
  • Must be able to take supervisory direction, change priorities based upon business needs and work independently when required as well as know when to bring issues and questions to the management team for direction and support.
  • Excellent communicator and collaboration skills. Must be able to communicate effectively with a wide range of stakeholders and also be able to collaborate with cross functional partners to ensure that IT processes are aligned with the overall business goals.
  • Passionate about process management. You should be familiar with the challenges of growing organizations and how to create processes that are successfully adopted and used.
  • Proven ability to manage through ambiguity and create buy-in with cross-functional teams.
  • Data driven. You must have a demonstrated ability to surface data and insights to prove hypotheses and measure success.
  • ITIL V3 or V4 certified in Service Operations.
  • Six Sigma green belt certification preferred.
  • Previous experience with JIRA.

Responsibilities

  • Execution owner for Scrum, Change, Incident, and Problem management at Pinterest IT.
  • Develop and implement IT process improvements to enhance efficiency and effectiveness.
  • Analyze IT processes to identify inefficiencies and areas for improvement.
  • Create and maintain comprehensive process documentation to ensure clarity and consistency.
  • Train IT staff on new and revised processes.
  • Monitor and evaluate IT processes to ensure compliance and effectiveness.
  • Partner with cross-functional stakeholders to ensure that IT processes are aligned with the overall business goals.
  • Continuously monitor and evaluate IT processes to assess compliance, effectiveness, and opportunities for further optimization.
  • Deliver Operational Metrics that deliver a view and insight to service health and maturity.

FAQs

What is the primary focus of the Sr. Performance Solutions Partner role at Pinterest?

The primary focus of this role is to lead the IT organization in optimizing processes for seamless service delivery, driving continuous improvement, and enhancing overall performance.

What skills and qualifications are required for the Sr. Performance Solutions Partner position at Pinterest?

Candidates should have a strong background in IT program and project management, as well as experience in process optimization and performance improvement. Excellent leadership and communication skills are also essential for this role.

What are some key responsibilities of the Sr. Performance Solutions Partner at Pinterest?

Some key responsibilities include leading the IT organization, optimizing processes, driving continuous improvement, and enhancing overall performance. Additionally, this role may involve collaborating with cross-functional teams and stakeholders to ensure successful project delivery.

How does the Sr. Performance Solutions Partner contribute to the success of the IT Program and Project Management Team at Pinterest?

The Sr. Performance Solutions Partner plays a vital role in driving performance and process optimization within the IT organization, ultimately ensuring seamless service delivery and overall success of the team.

Bring everyone the inspiration to create a life they love.

Technology
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Pinterest's mission is to bring everyone the inspiration to create a life they love. It’s the biggest dataset of ideas ever assembled, with over 200 billion recipes, home hacks, style inspiration and other ideas to try. More than 430 million people around the world use Pinterest to dream about, plan and prepare for things they want to do in life.