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Sr. Process Lead

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Wipro

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Pune

AI generated summary

  • You should have a degree, 2-3 years in SDWAN (Cisco Meraki, Viptela), expert in routing, CCNP-level knowledge, troubleshooting skills, and familiarity with network security and wireless products.
  • You will configure and support Cisco Meraki/SDWAN solutions, manage incidents, perform quality checks, handle supplier activities, and conduct research on network services and standards.

Requirements

  • Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory.
  • Location: UK shift
  • Voice/ non-Voice: (50% Voice & 50% Non-Voice)
  • Shift: Rotational. (5 Days working & 2 day rotational off)
  • Exp: Minimum 2 to 3 Yrs. of experience working over SDWAN Products.
  • Expert Level Knowledge in Routing and Switching.
  • Experience working over SDWAN Products: Cisco Meraki or Cisco SDWAN or any relevant vendor.
  • CCNP (or similar level of knowledge in networking).
  • Good Understanding on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/xVPN.
  • Good troubleshooting Skills.
  • Network Security.
  • Knowledge on SDWAN Products: Cisco Viptela or VMware SDWAN or SDWAN Fortinet or Palo Alto Prisma SDWAN.
  • Wireless Products - Cisco WLC/AP, HP Aruba Wireless.

Responsibilities

  • Handle Migration/Test and Turn-Up tasks and installations in general to configure site with Cisco Meraki Solution/Any SDWAN Vendor Solution
  • Handle changes on SSR (Simple Service Request), delivering configuration on Cisco Meraki/Any SDWAN Vendor Solution
  • Support 2nd line incidents related to Solution Delivered always cooperating with other levels of support in a in a high level
  • Review and configure Meraki Dashboard
  • Providing in-depth technical support to customers through monitoring, localization and remote repair.
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our SLAs.
  • Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies;
  • Conduct research on network services, protocols, and standards in support of the network solution (Cisco Merak/Any SDWAN Vendor Solution in this case).

FAQs

What is the job title for this position?

The job title for this position is Sr. Process Lead.

Where is this job located?

This job is located in Pune.

What is the minimum experience required for this role?

A minimum of 2 to 3 years of experience working with SDWAN products is required.

What are the work shifts for this position?

This position requires UK shift hours and is rotational, with 5 days of work and 2 days off.

Is this a walk-in interview?

No, this is not a walk-in interview.

What educational qualifications are required for this role?

A graduation degree is mandatory, along with all degree certificates and mark sheets.

What percentage of the role involves voice versus non-voice tasks?

The role involves 50% voice and 50% non-voice tasks.

What are some key responsibilities of the Sr. Process Lead?

Key responsibilities include handling migration, testing, and turn-up tasks, supporting 2nd line incidents, reviewing and configuring the Meraki Dashboard, and managing supplier activities.

What technical skills are required for the position?

The position requires expert knowledge in routing and switching, experience with SDWAN products (like Cisco Meraki), and a good understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/xVPN, among others.

Is certification important for this role?

Yes, having CCNP (or similar level of knowledge in networking) is important for this role.

What types of network solutions will the candidate be working with?

The candidate will be working with Cisco Meraki and other SDWAN vendor solutions.

What is the focus of customer support in this role?

The focus is on providing in-depth technical support through monitoring, localization, and remote repair.

Will the role involve managing third-party agents?

Yes, the role involves managing supplier activities and driving/escalating third-party agents to ensure service level agreements (SLAs) are met.

Wipro

Technology
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.