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Sr Product Support Specialist (Tribrid/Orbitrap)

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  • Job
    Full-time
    Senior Level
  • Product
  • $95.6K - $143.4K
  • San Jose

Requirements

  • Education:
  • MS degree in Chemistry or related field
  • PhD Degree in Chemistry preferred.
  • Experience:
  • 5+ years of experience in developing applications and operating/maintaining LSMS systems ideally with LC front end.
  • Knowledge, Skills, Abilities:
  • Excellent analytical capability with strong attention to detail and knowledge about the most common workflows.
  • Outstanding problem solving and communication skills especially looking after customers face-to-face.
  • Self motivate, strong customer service
  • Flexible with the ability to adjust readily to new situations.
  • Ability to work in a team environment and independently.
  • Proven written and verbal communication skills.
  • Ability to travel up to 25%

Responsibilities

  • Provide technical and application specific product support for released and produced LSMS products with emphasis on resolving application issues using a system level approach.
  • Build and disseminate important factory and field information critical to product or field service problems, with efforts that support improvements in products and service, corrective action, or cost reductions.
  • Identify gaps in the current support systems and develop or improve and implement customer centric solutions for current and future products.
  • Work with the factory teams to ensure current products meet our high level of quality and that new products meet product design criteria for serviceability, specifications, and applications performance.
  • Develop and provide training programs to the worldwide field service and support organization including clinical applications specific training as well as system level training for our Class I medical devices.
  • Develop, build documentation and maintain existing documentation following GDP (Good Documentation Practice)
  • Other miscellaneous duties might be assigned.

FAQs

What level of education is required for the Sr Product Support Specialist role in LSMS?

The ideal candidate should have a minimum of an MS degree in Chemistry or a related field. A PhD degree in Chemistry is preferred.

How many years of experience are required for this position?

A minimum of 5 years of experience in developing applications and operating/maintaining LSMS systems, ideally with an LC front end, is required.

What are some essential skills needed for this role?

Essential skills for this position include excellent analytical capability, strong attention to detail, outstanding problem-solving and communication skills, self-motivation, strong customer service orientation, flexibility, ability to work independently and in a team environment, and strong written and verbal communication skills.

Will there be any training provided for this role?

Yes, the Sr Product Support Specialist will be responsible for developing and providing training programs to the worldwide field service and support organization, including clinical applications specific training as well as system level training for Class I medical devices.

Is travel required for this position?

Yes, the Sr Product Support Specialist may be required to travel up to 25% of the time.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.