FAQs
What is the location for the Sr Professional Services Consultant position?
The position is based in Madrid with flexible working options.
What type of employment is being offered for this position?
This is a full-time position.
What are the main responsibilities of a Senior Professional Services Consultant at Genesys?
Major responsibilities include designing engaging conversational experiences, conducting UX research, developing bot applications, analyzing user interactions, and advising clients on best practices in conversational design.
What qualifications are required for this role?
Candidates should have 2+ years of relevant design experience in conversational design or user experience, a Bachelor's Degree (preferably in Design, UX, or Writing), and good communication skills in English and Spanish.
Is previous experience with specific bot technologies a requirement for this position?
While not mandatory, knowledge of other bot technologies such as Google Dialogflow, Amazon Lex, and Nuance Mix is considered a plus.
What skills are important for this role?
Important skills include empathy, creativity, superb communication abilities, strong collaboration skills, and the ability to work comfortably in ambiguous situations.
Will there be any travel requirements for this position?
There may be project-related travel occasionally, but the role primarily allows for flexible working conditions.
What languages are required for this position?
Proficiency in English and Spanish is required, and knowledge of additional European languages is desirable.
How does Genesys support diversity and inclusion in the workplace?
Genesys is an equal opportunity employer committed to equity in the workplace and evaluates qualified applicants without regard to various protected characteristics.
What should candidates do if they require reasonable accommodations during the application process?
Candidates requiring reasonable accommodations can reach out to HR@genesys.com, providing their name, country of residence, job ID or title they are applying for, and specific accommodations needed.