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Sr. Program Manager, Infant Sleep

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Hatch

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Menlo Park, +1
    Remote

AI generated summary

  • You need 5+ years in program management, strong operational skills, experience with sleep/wellness programs, and a passion for family well-being. A formal project management certification is also required.
  • You will manage sleep program development, collaborate with teams, engage with consultants, oversee onboarding, track performance metrics, and drive innovation to enhance offerings.

Requirements

  • 5+ years of program management experience, ideally in a consumer-focused or operational role.
  • Proven ability to manage and scale programs, including hiring, onboarding, and process optimization.
  • Experience managing people, contractors and/or consultants.
  • Strong operational skills with a knack for managing complex workflows and coordinating multiple stakeholders.
  • Capacity to ask questions, synthesize critical information, put ideas into action and share finding in cohesive ways.
  • Understanding of product development life cycles and experience working cross-functionally with product managers, engineers, and content teams.
  • Passion for improving family well-being and sleep health.
  • Experience building programs still early in their lifecycle; enthusiasm for the zero-to-one phase.
  • Experience with sleep or wellness programs.
  • Knowledge of early childhood development or parenting needs.
  • Past work supporting or collaborating with customer support teams or other groups working directly with customers.
  • Formalized Project Management certification.

Responsibilities

  • Develop a deep understanding of Hatch’s mission, products, and current offerings.
  • Collaborate closely with product managers, engineers, and content teams to align program goals with overall product strategy.
  • Collaborate with experts to develop and refine user-facing sleep materials.
  • Build relationships with our existing sleep consultants and experts to understand their workflows and challenges.
  • Manage tools, budgets, and documentation for these programs.
  • Scope our initial release of these programs, aligning with stakeholders on constraints and opportunities within a highly limited timeframe.
  • Work cross-functionally to design and build and launch scalable sleep program with access to sleep consultants.
  • Define hiring needs for scaling sleep consultant programs.
  • Implement an effective onboarding program for newly hired sleep consultants, ensuring they have the tools and training needed to succeed.
  • Establish metrics and processes to evaluate program performance, ensuring alignment with company goals.
  • Lead the scaling of Hatch’s sleep programs, managing both the operational and strategic aspects of program growth.
  • Grow and manage a team of sleep consultants, ensuring high performance and continuous improvement.
  • Drive innovation by identifying opportunities to enhance and expand Hatch’s offerings based on customer feedback and evolving needs.

FAQs

What is the location requirement for the Sr. Program Manager position?

The candidate must be based in the United States or Canada.

What are the primary responsibilities of the Sr. Program Manager?

The Sr. Program Manager will scale Hatch's sleep programs for parents, kids, and babies, blending operational expertise with strategic planning, and managing the growth and performance of these programs.

What experience is required for this position?

Candidates should have 5+ years of program management experience, ideally in consumer-focused or operational roles, and experience managing and scaling programs.

Will the Sr. Program Manager be working cross-functionally?

Yes, the role will involve collaboration with product managers, engineers, and content teams to align program goals with product strategy.

Is there an opportunity to manage a team in this position?

Yes, the position involves growing and managing a team of sleep consultants to ensure high performance and continuous improvement.

What kind of benefits does Hatch offer employees?

Hatch provides a comprehensive compensation package including 100% coverage for medical, dental, and vision for employees, meaningful equity, 401(k) match, paid parental leave, therapy sessions, remote office allowance, and many other perks.

What are the opportunities for professional development in this role?

The role provides opportunities for innovation and growth by identifying and implementing enhancements based on customer feedback and evolving needs.

Are there any preferred qualifications for this position?

Yes, experience with sleep or wellness programs, knowledge of early childhood development, and formalized project management certification are considered extra pluses for this role.

What company culture can candidates expect at Hatch?

Hatch is recognized as a Great Place to Work, with a collaborative, fun, and brilliant team that values employee input and well-being.

What is the expected time zone availability for this role?

The candidate will be expected to be available during Pacific Standard Time (PST/PDT) hours.

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Hatch

Pursuing positive change by partnering with our clients in the infrastructure, energy, and metals industries.

Engineering & Construction
Industry
5001-10,000
Employees
1955
Founded Year

Mission & Purpose

Our organization is passionately committed to the pursuit of a better world through positive change. We embrace your visions as our own and partner with you to develop better ideas that are smarter, more efficient, and innovative. Our global network of 10,000 professionals work on the world’s toughest challenges. Our corporate roots extend back more than a hundred years, and our experience spans over 150 countries around the world in the metals, energy, infrastructure, digital, and investments market sectors. We are employee-owned and independent—free to bring our best thinking to your business. Our exceptional, diverse teams combine vast engineering and business knowledge, working in partnership with our clients to develop market strategies, manage and optimize production, develop new game-changing technologies, and design and deliver complex capital projects. We work closely with the communities in which we serve to ensure that our solutions optimize environmental protection, economic prosperity, and cultural vibrancy. We want their businesses, ecosystems, and communities to thrive, both now and into the future. Our people are passionate about our corporate purpose and values. We believe in long-term relationships with our partners, and are committed to our clients’ lasting success. We are “entrepreneurs with a technical soul.”