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Sr. Quality Manager

  • Job
    Full-time
    Senior & Expert Level
  • Research & Development
  • Toronto

AI generated summary

  • You need 8-10 years in operations/R&D, strong project management, excellent communication skills, and knowledge of quality principles, food safety, and collaboration across teams.
  • You will lead teams, manage quality programs, ensure compliance, develop KPIs, support R&D, drive continuous improvement, and maintain stakeholder relationships to uphold food safety and quality standards.

Requirements

  • Relevant experience in operations, quality and/or R&D
  • Project management and managing multiple priorities
  • Understanding of the commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology, coaching, and training in technical material
  • Communication skills and leading cross-functional teams
  • Statistical processes and problem-solving techniques
  • Working with third-party manufacturers and suppliers to ensure compliance to Mondelēz International’s policies and procedures
  • Working with customers on quality related issues
  • Working with service-vendors’ technical equipment to support compliance
  • Minimum 8-10 years of related experience (Operations and/or RDQ) with demonstrated technical and managerial ability
  • Excellent vision & strategy, leadership, interpersonal skills, courage, and problem-solving skills
  • Extensive knowledge of Quality Principles, Quality Programs and Policies
  • Demonstrated ability to work with all levels of the organization within corporate and manufacturing settings
  • Linkage is required outside of the Canada Business Unit with US Confectionary Teams (Business Development, R&D, Marketing), Global QM Pillar Team members and counterparts in other BUs leveraging best practices and learnings and bringing those back to the BU
  • This position will also partner with Category Quality and R&D to drive the Consumer Inspired Quality agenda across all product categories and in particular with critical brands
  • Drive Quality Culture programs and activation across the BU
  • Lead other quality process related improvement projects which span across the BU as assigned
  • B.S. or M.S. with concentration in Chemistry, Food Science, Engineering or related field
  • 25% Travel: Ability to travel locally within the GTA with some amount of periodic out of country travel (2-3 visits to Mexico)
  • Hybrid
  • No Relocation support available

Responsibilities

  • You will lead regional and sub-regional teams to deliver on the quality strategy, providing sufficient resources and expertise to appropriate functions and locations.
  • You will manage, lead, coach and develop a team of quality experts to execute regional and global quality programs, ensuring compliance with Mondelēz policies and procedures and adherence to external regional and local food safety/regulatory requirements in internal and external manufacturing locations and facilities.
  • In this role, you will develop and report quality KPIs, applying your understanding of the impact regional KPIs have on the global business.
  • In addition, you will facilitate communities of practice on quality related topics; represent the quality function at R&D meetings to ensure that sufficient resources and expertise are allocated to significant projects, and to ensure there are sufficient resources available so products meet design, food safety and quality policy requirements; identify quality enhancements and improvements across R&D and the supply chain; partner with technical groups such as food safety/micro and sanitation to ensure program compliance and enhancement, and; help manage special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up for the SSMT, protecting Mondelēz’s interests and reputation.
  • You will be the point of contact for multiple internal and external locations (in Canada and Mexico) on quality related topics, ensuring products meet design, food safety and quality policy requirements.
  • In this role, you will support R&D to design products, specifications, and capabilities to bring consumer-inspired quality to life.
  • To excel in this role, you will drive implementation of regional and global strategies; identify, report, monitor and direct corrective and preventive actions associated with quality KPIs and quality compliance to our Food safety/Quality Systems, and partner with cross-functional internal and external business partners (R&D, regulatory, marketing and manufacturing) to meet our quality agenda.
  • In addition, you will lead regional quality programs; share best practices among manufacturing sites through quality benchmarking; support special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up to protect Mondelēz International and our consumers; and be an ambassador, driving quality and sharing expertise with colleagues to ensure that quality improvement becomes an instinctive culture across the business.
  • This position has responsibility for 2-3 direct reports, with indirect reports at internal and external manufacturing facilities.
  • This position ideally requires experience with quality and/or manufacturing, understanding of Quality & Business Systems and the ability to influence stakeholders.
  • Influence Senior Operations & RDQ Management and lead the development and implementation of a manufacturing quality strategic plan that sets a strong Quality direction for the Manufacturing network.
  • Deliver continuous improvement across manufacturing network through new tools / application, network benchmarking and leveraging cross-category, cross-region collaboration to ensure product design processes, consumer complaints and quality systems are best in class.
  • Responsible for NA Confectionary Commercial Quality priorities including overall NA Confection strategy, Quality commercialization oversight with heavy R&D linkage.
  • Drive the successful implementation of quality policies, programs, tools and technologies that position Quality as a competitive advantage.
  • Leverage shared services to enable achievement of manufacturing goals.
  • Ensure preparedness for internal and 3rd party audits.
  • Actively driving Quality Pillar / Lean Six Sigma initiatives for the function as part of the Lean Six Sigma Journey established across the company.
  • Work with plants to improve and provide necessary training and development in product knowledge, process technology, process control, optimization techniques, QP’s and Mondelez competencies to increase employee effectiveness and achieve optimum performance levels.
  • Ensure direct staff is properly trained, focused and viewed as exceptional partners to the plants and external manufacturers.
  • Take a leadership role in risk assessment activity throughout the value chain and report on areas of improvement, following up on progress, and proactively assisting in issue resolution and elimination to assure that established company quality standards are consistently met with a primary focus on Food Safety programs.
  • Leverage Center Quality resources in Food Safety, Sanitation, Audit and Supplier Quality against BU priorities.
  • Working with the Region Quality Leader and QSARA LT, ensure a robust pipeline of talent to develop and place in Quality assignments in the region.
  • Build and maintain relationships with external stakeholders and customers at the BU level.

FAQs

What is the primary responsibility of the Sr. Quality Manager at Mondelēz International?

The primary responsibility is to lead regional and sub-regional teams to deliver on the quality strategy and manage, coach, and develop a team of quality experts to execute regional and global quality programs.

What qualifications are required for the Sr. Quality Manager position?

A B.S. or M.S. with a concentration in Chemistry, Food Science, Engineering or a related field is required, along with 8-10 years of relevant experience in operations, quality, and/or R&D.

Is travel required for this position?

Yes, the position requires 25% travel, which includes local travel within the Greater Toronto Area and periodic visits to Mexico.

Will the Sr. Quality Manager have direct reports?

Yes, this position has responsibility for 2-3 direct reports, along with indirect reports at internal and external manufacturing facilities.

What types of skills are important for success in this role?

Strong people and strategic leadership, deep knowledge of quality principles and programs, strong technical skills, and the ability to influence stakeholders are crucial for success in this role.

Are there opportunities for professional development in this position?

Yes, the role involves coaching and developing a team of quality experts and partnering with various internal and external business partners, fostering an environment of continuous improvement.

What types of quality-related issues will the Sr. Quality Manager address?

The manager will address compliance with Mondelēz policies and external food safety regulations, manage quality KPIs, and oversee corrective and preventive actions related to quality compliance.

Can you describe the work environment for this position?

The work environment is hybrid, allowing for both remote work and in-office collaboration.

Does Mondelēz International have inclusivity policies?

Yes, Mondelēz welcomes and encourages applications from people with disabilities and provides accommodations upon request during the selection process.

How does the Sr. Quality Manager work with other departments?

The manager will partner with cross-functional teams including R&D, regulatory, marketing, and manufacturing to ensure compliance with quality agendas and to implement quality policies and strategies.

We’re a house of incredible brands providing people with the right snack, for the right moment, made the right way.

Retail & Consumer Goods
Industry
10,001+
Employees
2012
Founded Year

Mission & Purpose

Mondelez International is a global snacking company that manufactures and markets a wide range of well-known snack brands. Their portfolio includes iconic brands such as Cadbury, Oreo, Toblerone, Milka, and Trident, among others. Mondelez International's mission is to create delicious moments of joy by offering consumers high-quality and indulgent snacking options. They strive to delight consumers with their products and bring happiness to people's lives through the enjoyment of their snacks. With a commitment to sustainability and community engagement, Mondelez International aims to make a positive impact on society and be a responsible corporate citizen.