FAQs
What is the main responsibility of the Sr. Representative, Operations position?
The main responsibility is to provide customer service support and technical support, resolving routine problems regarding the client's products or services through inbound and outbound calls, emails, chats, or the internet.
What experience is required for this role?
A minimum of 12 months of relevant experience is required.
What qualifications are necessary for applicants?
Applicants should be a graduate or undergraduate in any discipline, although this may vary based on specific job requirements.
What skills are preferred for candidates applying for this position?
Candidates should have strong customer service orientation, computer navigation skills, effective communication abilities (both written and verbal), attention to detail, multi-tasking skills, and the ability to handle complex queries independently.
Will the job involve handling sensitive content?
Yes, if selected for the Content Moderator role, the job will involve reviewing explicit content, including text, images, and videos, and ensuring compliance with the client’s terms of service.
Is prior knowledge of client products required?
While a basic knowledge of client products and/or services is beneficial, it is expected that candidates will maintain this knowledge and learn more through training.
How can candidates demonstrate their problem-solving skills for this position?
Candidates can demonstrate strong probing and problem-solving skills during the interview process, showing their ability to handle complex customer queries and provide effective resolutions.
Is there a requirement to work shifts?
Yes, candidates must be able to rotate shifts as needed.
Are there opportunities for career advancement in this role?
Yes, participating in activities designed to improve customer satisfaction and business performance may lead to opportunities for career advancement within the company.
Does Concentrix offer equal employment opportunities?
Yes, Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to various legally protected characteristics.