Sr. UX Designer, Last Mile Experience Design

Amazon

Aug 1

Applications are closed

Job
Full-time
Entry Level
Bellevue

Requirements

6+ years of design experience
Have an available online portfolio
Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
Experience designing for the web and mobile device experiences
Experience in design thinking methodologies, from research, design, to building tangible outcomes
Proficiency with a variety of design tools such as Figma, Sketch, Invision, Photoshop or similar
Visual design expertise demonstrated through mockups, prototypes, and style guides
Experience applying scrum to visual or UX design processes
Experience with UX design of complex workflows
Experience visualizing physical processes and multi-dimensional data
Knowledge of HTML and CSS
Excellent communication, presentation, and interpersonal skills

Responsibilities

Key job responsibilities
We’re looking for design leaders to bring radical thinking to both big-vision and fast-execution projects - getting stuff done in the short term while figuring out the next big thing.
Many of our projects move beyond the digital space and bridge into physical processes as well.
We work collaboratively in our design and prototyping studio to research customer behavior and needs, and define the customer experiences that meet them.
You will design for the Delivery Service Partner (DSP) network which is the largest package delivery channel for Amazon around the world.
You will design product experiences that enable DSPs to effectively run a logistics company and easily manage operations, personnel and finances.
Your work will help DSPs thrive as entrepreneurs and nurture a trustworthy DSP Amazon partnership, so that Amazon can continue delivering packages to customers worldwide.
You demonstrate an ability to work creatively around difficult design limitations, and you'll be responsible for managing your own work queue and crafting, pitching, and validating your design strategies.
You'll drive alignment and commitment to design decisions by soliciting, synthesizing and managing design feedback, and partner with peers and stakeholders to deliver tangible results.
Collaboration and facilitation skills are key capabilities for this role.
As a contributing member of our team, you'll maintain the highest design standards and act responsibly in the execution of these standards, as well as strive to continuously improve upon best practices and processes.
It's expected you'll demonstrate customer-centric judgment in your day-to-day design decisions and partner/stakeholder engagements, be an advocate for a quality customer experience, and understand your Amazon customer base, the competition, and the industry.
We adhere to a loose process for design:
We invent via collaborative brainstorming sessions
We prototype and simulate experiences with real customers, to whom we have access
We socialize vision upward and outward
We document the experience and support our tech teams
We launch and celebrate
We strive to accurately scope projects, reduce project thrash, and average a normal work week.

FAQs

What is the minimum experience required for this position?

The minimum experience required for this position is 6+ years of design experience.

Is an online portfolio necessary for application?

Yes, an available online portfolio is required for application.

What educational background is preferred for this role?

A Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience is preferred for this role.

What design tools should candidates be proficient in?

Candidates should be proficient with a variety of design tools such as Figma, Sketch, Invision, Photoshop, or similar tools.

Will designers work collaboratively with other teams?

Yes, designers will work collaboratively with product teams and stakeholders in a design and prototyping studio to research customer behavior and needs.

What type of projects will the designer be working on?

The designer will work on projects for the Delivery Service Partner (DSP) network, focusing on product experiences that help DSPs manage logistics, personnel, and finances effectively.

Are there opportunities for innovation in this role?

Yes, this role encourages radical thinking for both big-vision and fast-execution projects, allowing designers to push UX design limits.

How does the team approach the design process?

The team adheres to a loose design process that includes collaborative brainstorming, prototyping with real customers, socializing the vision, and documenting the experience.

What is the expected work-life balance for this role?

The team strives for a normal work week while being flexible to invest extra time as needed for critical project launches, ensuring a healthy work-life balance.

Is experience with complex workflows important for this role?

Yes, experience with UX design of complex workflows is important for this role.

Does Amazon offer support for individuals with disabilities?

Yes, Amazon provides accommodations for individuals with disabilities. Interested candidates can visit the provided link for more information.

What is the salary range for this position?

The base pay for this position ranges from $127,100/year in the lowest geographic market to $211,600/year in the highest geographic market, depending on various factors.

Will the designer need to visualize physical processes?

Yes, the designer will need experience visualizing physical processes and multi-dimensional data as part of their role.

Are there any specific programming knowledge requirements for candidates?

Yes, knowledge of HTML and CSS is preferred for candidates.

What qualities are important for collaboration in this role?

Collaboration and facilitation skills are key capabilities for this role, alongside excellent communication, presentation, and interpersonal skills.

Amazon

Retail & Consumer Goods

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.