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SSC Operations Technician

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Chubb

Sep 6

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
  • Madrid

Requirements

  • French or Dutch (native or bilingual)
  • English (High/advanced level)
  • Experience within a Processing role is essential, particularly experience of following written instructions, data entry and document/report drafting, etc, all functions related with the policy cycle Specific language capability as required above.
  • Previous Commercial Insurance experience is preferred.

Responsibilities

  • To manage the system set up of new products and associated policy documentation / invoice production within agreed SLAs and quality standards
  • Ownership and maintenance for relevant systems that the products are being managed on, this would include, but not be limited to, Template management, product and code mappings, segment references and linkage with relevant teams to ensure appropriate interfaces to back end systems and process
  • To have an in-depth understanding of processes and to adopt an ethos of continuous review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any “non-value” process steps
  • To manage Broker Network set up and maintenance including Broker Novation’s. This will include granting new access, amendments and access removal and providing Broker Assistance
  • To manage and respond within SLA to all general Broker correspondence received through local mailbox accounts
  • To manage the manual processing of any system fall-outs, within SLA
  • To have an in depth understanding of the system landscape; review and identify inconsistencies to maintain data quality. (WorkView, Gennext, Genius…)
  • Keep current on all relevant product knowledge to SME products that are managed on Ignite / ICT and to be a subject matter expert
  • Proactively gain and develop knowledge of all relevant lines of business to facilitate accurate processing for both retained and outsourced work elements
  • To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement
  • Production of relevant SOX reporting (including outsourced partners processed business) for Team Leader sign off
  • Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved
  • While the processes stabilise, to Quality Check booking requests received on Registration System or any other format before forwarding to Third Party service provider
  • To triage, investigate and resolve credit control queries within SLA

FAQs

What languages are required for this position?

Fluency in either French or Dutch is required, along with a high/advanced level of English.

What is the primary location for this job?

The primary location for this job is Madrid.

What type of experience is preferred for this role?

Previous commercial insurance experience is preferred, along with experience in a processing role that involves following written instructions, data entry, and document/report drafting.

What are the working hours like?

The position offers flexibility in working hours, including entry time flexibility.

How many vacation days does the company offer?

The company offers 30+ days of vacation a year.

Are there options for working from home?

Yes, there are options for working from home, including a hybrid model with 2 days of working from home and additional flexible days.

What kind of benefits does Chubb provide?

Chubb provides benefits such as life and accident insurance, meal allowance, pension plan, flexible compensation scheme, gympass, and comprehensive learning & development opportunities.

Does the company have a diversity and inclusion policy?

Yes, Chubb has a strong commitment to diversity and inclusion, treating all colleagues, candidates, and business partners with equality, fairness, and respect.

Is there support for individuals with disabilities during the application process?

Yes, Chubb ensures that reasonable accommodations are provided for individuals with disabilities to participate in the job application or interview process.

What are the core values of Chubb?

Chubb's core values are Integrity, Client Focus, Respect, Excellence, and Teamwork.

The world's largest publicly traded property and casualty insurance company

Finance
Industry
10,001+
Employees
1882
Founded Year

Mission & Purpose

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide.