FAQs
What is the job title for this position?
The job title for this position is SSE - BMC Remedy.
What are the primary responsibilities of this role?
The primary responsibilities include configuring and customizing components of ARS and ITSM, managing CMDB data model and Asset, providing technical support for the Remedy Suite, troubleshooting applications, and integrating Remedy with other systems.
What educational qualifications are required for this position?
A Bachelor's Degree and a minimum of 4 years of BMC Remedy Development experience are required.
What technical skills are necessary for this role?
Necessary technical skills include knowledge of BMC Remedy ARS, CMDB, ITSM, DWP, and experience with direct database query technologies, as well as integration methodologies like REST and Web Services.
Is experience with Asset Management necessary for this role?
Yes, experience with Asset Management is required.
What platforms and methodologies should the candidate be familiar with?
The candidate should be familiar with various Operating Systems, Databases, and should have exposure to agile methodology and tools.
Is knowledge of the latest Remedy versions important?
Yes, experience working with the latest Remedy versions on Helix is important.
Does this role involve teamwork?
Yes, teamwork is essential as this position values ownership, collaboration, and respect among team members.
What kind of support can employees expect for their career growth?
Employees can expect support from leaders who care about their health and well-being, providing opportunities to deepen skills and broaden horizons.
Is there an emphasis on documentation in this role?
Yes, creating and updating Remedy documentation to comply with software lifecycle methodologies is part of the responsibilities.