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SSE - BMC Remedy

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CGI

Oct 4

Applications are closed

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Chennai

Requirements

  • Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB.
  • Managing CMDB data model and Asset
  • Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments.
  • Ability to troubleshoot applications at the workflow and database level
  • Experience of Asset Management
  • Create and/or update Remedy documentation to comply with software lifecycle methodologies
  • Integration of Remedy with other systems using webservice, REST and APIs.
  • Must have experience with direct database query technologies.
  • Bachelor’s Degree and 4 or more years of BMC Remedy Development experience
  • Strong troubleshooting skills
  • BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO)
  • Experience with integration methodologies like REST, Web Services etc.
  • Experience of working on various Operating Systems, and Databases
  • Experience of working in latest Remedy versions on Helix.
  • Exposure to agile methodology and tools.
  • Knowledge of BMC Remedy ARS.
  • Knowledge of CMDB, ITSM, DWP

Responsibilities

  • Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB.
  • Managing CMDB data model and Asset
  • Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments.
  • Ability to troubleshoot applications at the workflow and database level
  • Experience of Asset Management
  • Create and/or update Remedy documentation to comply with software lifecycle methodologies
  • Integration of Remedy with other systems using webservice, REST and APIs.
  • Must have experience with direct database query technologies.

FAQs

What is the job title for this position?

The job title for this position is SSE - BMC Remedy.

What are the primary responsibilities of this role?

The primary responsibilities include configuring and customizing components of ARS and ITSM, managing CMDB data model and Asset, providing technical support for the Remedy Suite, troubleshooting applications, and integrating Remedy with other systems.

What educational qualifications are required for this position?

A Bachelor's Degree and a minimum of 4 years of BMC Remedy Development experience are required.

What technical skills are necessary for this role?

Necessary technical skills include knowledge of BMC Remedy ARS, CMDB, ITSM, DWP, and experience with direct database query technologies, as well as integration methodologies like REST and Web Services.

Is experience with Asset Management necessary for this role?

Yes, experience with Asset Management is required.

What platforms and methodologies should the candidate be familiar with?

The candidate should be familiar with various Operating Systems, Databases, and should have exposure to agile methodology and tools.

Is knowledge of the latest Remedy versions important?

Yes, experience working with the latest Remedy versions on Helix is important.

Does this role involve teamwork?

Yes, teamwork is essential as this position values ownership, collaboration, and respect among team members.

What kind of support can employees expect for their career growth?

Employees can expect support from leaders who care about their health and well-being, providing opportunities to deepen skills and broaden horizons.

Is there an emphasis on documentation in this role?

Yes, creating and updating Remedy documentation to comply with software lifecycle methodologies is part of the responsibilities.

Consulting
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

Insights you can act on. Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally. We value your opinions and welcome your comments and questions on our posts here on LinkedIn. Please keep a polite, professional and constructive tone. We remove comments containing objectionable language and derogatory views. We do not allow content that is unrelated to the subject, and we remove discriminatory and racist comments as well as spam and advertising. Note that content on this page contains general information regarding CGI’s services and initiatives and should not be considered direct business advice.

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