FAQs
What is the main role of the Chargé d'opérations particuliers?
The main role involves managing client relationships during the end-of-service phase, particularly for non-compliance KYC issues, while ensuring service quality and adherence to procedures.
What skills are required for this position?
A good relational ability, autonomy, rigor, organizational skills, and a grasp of operational risk and compliance are essential for this position.
What kind of training will be provided?
Upon joining, you will receive a dedicated training program and ongoing support from the team.
Is teamwork important in this role?
Yes, the position requires working within a team and in a constantly evolving environment.
What opportunities for advancement are available?
Successful experience in this role can lead to opportunities such as client advisor positions in agencies or Customer Relationship Centers (CRC).
What kind of projects will I be involved in?
You will participate in client management processes and efforts to improve services, processes, and data reliability, contributing to various projects.
What types of clients will I be working with?
You will be assisting clients who are in the process of closing their accounts or services due to non-compliance with KYC regulations.
Are there diversity and inclusion initiatives in the company?
Yes, the group is committed to promoting diversity and ensuring equal opportunities for all employees, regardless of various characteristics.
Does this role involve working with international teams?
Yes, you will collaborate with subsidiaries of Société Générale and teams from Global Business Services based in Bucharest.
Will I be responsible for compliance and regulatory matters?
Yes, maintaining compliance with risk and ethical principles is a significant part of the role's responsibilities.