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Stage - Chargé d'opérations particuliers H/F/X

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Banking & Finance
  • Lyon
    Remote

AI generated summary

  • You must have strong communication skills, knowledge of PRI banking offers, autonomy, rigor, teamwork ability, and a good understanding of operational risk and compliance.
  • You will handle client communications, manage follow-up tasks, ensure compliance, respond to inquiries, propose service improvements, and maintain high service quality and database integrity.

Requirements

  • Vous avez une bonne aisance relationnelle et maîtriser les techniques d’entretiens téléphoniques
  • Vous connaissez l’offre bancaire PRI, les outils, opérations et processus de traitement
  • Vous êtes autonome, rigoureux(se) et organisé(e)
  • Vous aimez travailler en équipe et dans un environnement évolutif
  • Vous avez une bonne maîtrise du risque opérationnel et de la conformité

Responsibilities

  • Vous informez le client de son transfert en Gestion Extinctive et de son changement d’interlocuteur par l’envoi d’un courrier d’arrivée
  • Vous prenez en charge, dans le respect des procédures, différentes missions de suivi (notamment des engagements), de contrôle de complétude et de conformité, d’analyse des opérations, de traitement et intégration dans la GED des éléments nécessaires aux dossiers
  • Vous répondez aux demandes des clients et/ou les aiguillez vers les filiales, partenaires, agences, autres services du CDS et GBS dans le respect du cahier des charges et en veillant à la synergie et à la qualité des relations avec les différents acteurs
  • Vous êtes force de proposition pour mettre en place des mesures correctrices le cas échéant, et vous contribuez à améliorer nos services, nos processus, et la fiabilisation de nos bases de données clients
  • Les opérations que vous prendrez en charge seront réalisées avec un souci permanent de qualité de service et de respect des principes de risque, de conformité et d’éthique en vigueur dans le Groupe Société Générale

FAQs

What is the main role of the Chargé d'opérations particuliers?

The main role involves managing client relationships during the end-of-service phase, particularly for non-compliance KYC issues, while ensuring service quality and adherence to procedures.

What skills are required for this position?

A good relational ability, autonomy, rigor, organizational skills, and a grasp of operational risk and compliance are essential for this position.

What kind of training will be provided?

Upon joining, you will receive a dedicated training program and ongoing support from the team.

Is teamwork important in this role?

Yes, the position requires working within a team and in a constantly evolving environment.

What opportunities for advancement are available?

Successful experience in this role can lead to opportunities such as client advisor positions in agencies or Customer Relationship Centers (CRC).

What kind of projects will I be involved in?

You will participate in client management processes and efforts to improve services, processes, and data reliability, contributing to various projects.

What types of clients will I be working with?

You will be assisting clients who are in the process of closing their accounts or services due to non-compliance with KYC regulations.

Are there diversity and inclusion initiatives in the company?

Yes, the group is committed to promoting diversity and ensuring equal opportunities for all employees, regardless of various characteristics.

Does this role involve working with international teams?

Yes, you will collaborate with subsidiaries of Société Générale and teams from Global Business Services based in Bucharest.

Will I be responsible for compliance and regulatory matters?

Yes, maintaining compliance with risk and ethical principles is a significant part of the role's responsibilities.

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Mission & Purpose

Societe Generale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth. Committed to the positive transformations of the world’s societies and economies, Societe Generale and its teams seek to build, day after day, together with its clients, a better and sustainable future through responsible and innovative financial solutions. Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, Societe Generale has over 117,000 members of staff in 66 countries and supports on a daily basis 25 million individual clients, businesses and institutional investors around the world by offering a wide range of advisory services and tailored financial solutions. The Group is built on three complementary core businesses: - French Retail Banking which encompasses the SG and Boursorama brands. Each offers a full range of financial services with omnichannel products at the cutting edge of digital innovation; - International Retail Banking, Insurance and Financial Services, with networks in Africa, Central and Eastern Europe and specialised businesses that are leaders in their markets; - Global Banking and Investor Solutions, which offers recognised expertise, key international locations and integrated solutions. Societe Generale is included in the principal socially responsible investment indices: DJSI (Europe), FTSE4Good (Global and Europe), Bloomberg Gender-Equality Index, Refinitiv Diversity and Inclusion Index, Euronext Vigeo (Europe and Eurozone), STOXX Global ESG Leaders indexes, and the MSCI Low Carbon Leaders Index (World and Europe).