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Stanowisko ds. informacji ogólnej 119.2024 w Inspektoracie w Środzie Wlkp.

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ZUS

Today

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Government & Politics
  • 3d left

AI generated summary

  • You need a higher education, at least 1 year in customer service (especially with disabilities), knowledge of social insurance laws, MS Office skills, and strong interpersonal abilities.
  • You will provide general information to clients, directing them to the appropriate departments for case resolution at the local organizational unit.

Requirements

  • Wymagania Niezbędne
  • wykształcenie wyższe
  • Mile Widziane
  • minimum 1 rok pracy związanej z obsługą klientów; doświadczenie w obsłudze osób z niepełnosprawnościami
  • Wymagania Dodatkowe
  • wiedza z zakresu Ustawy o systemie ubezpieczeń społecznych, ogólna wiedza o ZUS
  • umiejętność obsługi pakietu MS Office
  • orientacja na cel, orientacja na jakość, komunikacja, współpraca, elastyczność, nastawienie na rozwój
  • orientacja na klienta, rozwiązywanie problemów, radzenie sobie w sytuacjach trudnych

Responsibilities

  • Zapewnia udzielanie ogólnej informacji klientom zgłaszającym się do terenowej jednostki organizacyjnej oraz kierowanie ich na stanowiska merytoryczne właściwe do rozpatrzenia spraw.

FAQs

What is the job title for this position?

The job title is Stanowisko ds. informacji ogólnej 119.2024 w Inspektoracie w Środzie Wlkp.

Where will the job be located?

The job will be located at ZUS Inspektorat w Środzie Wielkopolskiej, ul. Szpitalna 1, 63-000 Środa Wielkopolska.

What are the primary responsibilities of this position?

The primary responsibility is to provide general information to clients visiting the territorial organizational unit and to direct them to the appropriate substantive offices for the resolution of their matters.

What are the essential requirements for this position?

The essential requirement is a higher education degree.

Is previous work experience necessary for this position?

Yes, a minimum of 1 year of experience in customer service is required, along with experience in servicing people with disabilities being desirable.

What additional skills are required?

Additional requirements include knowledge of the Social Insurance System Act, general knowledge about ZUS, proficiency in MS Office, and strong interpersonal skills, including customer orientation and problem-solving abilities.

What documents do you need to submit when applying for this position?

You need to submit a CV, a cover letter stating the job offer number 119.2024, and scanned documents confirming the required education.

When is the application deadline?

The application deadline is November 5, 2024.

What type of employment contract is offered for this position?

The position offers employment based on a temporary replacement contract.

Are there opportunities for professional development?

Yes, the company offers opportunities for professional development, including a rich training program and funding for studies.

Does the workplace accommodate employees with disabilities?

Yes, ZUS is an employer friendly towards individuals with disabilities and creates an optimal work environment tailored to their needs.

What type of equipment will be provided for this job?

The position will be equipped with computer and office equipment.

Will there be an interview process for candidates?

Yes, the recruitment process will include a knowledge test if there are many applicants and a competency-based interview.

Is on-site client interaction a part of this job?

Yes, this position requires direct contact with ZUS clients.

Jesteśmy dla Państwa!

Finance
Industry
10,001+
Employees
1934
Founded Year

Mission & Purpose

Zakład Ubezpieczeń Społecznych (ZUS) is a Polish social insurance institution responsible for administering social security programmes in Poland. The organisation manages a range of benefits, including pensions, disability support, sickness insurance, and family benefits, ensuring that citizens are provided with financial assistance in times of need. ZUS is dedicated to maintaining the stability and efficiency of Poland's social insurance system, ensuring that contributions are collected and distributed fairly and effectively. The institution aims to provide a reliable safety net for Polish citizens, contributing to social stability and welfare. Ultimately, ZUS seeks to improve the quality of life for individuals by managing resources that offer protection against life's uncertainties.