FAQs
What is the job title for this position?
The job title is "Stanowisko ds. obsługi płatników składek i ubezpieczonych".
Where is the workplace located?
The workplace is located at ZUS Oddział w Szczecinie, ul. Matejki 22, 70-530 Szczecin.
What are the main responsibilities of this position?
The main responsibility is to provide customer service concerning matters related to contribution payers and insured individuals.
What educational qualification is required for this position?
A higher education degree is required for this position.
Is prior experience in customer service necessary?
Yes, at least 1 year of experience in customer service is preferred, especially with individuals with disabilities.
Are there specific legal knowledge requirements for the job?
Yes, a basic knowledge of various laws related to social insurance, benefits, pensions, and related regulations is needed.
What skills are important for this role?
Important skills include proficiency in MS Office, customer orientation, problem-solving abilities, communication, and a willingness to develop professionally.
What documents are required to apply for this position?
Required documents include a CV, a cover letter indicating the organizational unit and position, copies or scans of educational and professional documents, and a signed declaration for personal data processing.
What is the deadline for submitting applications?
The deadline for submitting applications is October 8, 2024.
Are there any specific provisions for individuals with disabilities?
Yes, the organization encourages applications from individuals with disabilities and provides adaptable work environments to accommodate their needs.
Can I submit my application via email?
No, applications must be submitted through the application form or sent by mail to the specified address.
Will I be contacted if my application is unsuccessful?
Only candidates who meet the formal requirements will be contacted regarding their applications.
How is the work environment structured regarding the equipment provided?
The work environment is equipped with computer and office equipment that meets safety and health requirements.
How many hours per day will the computer be in use?
The work involves computer use for more than 4 hours a day.
Is there a possibility of working closely with customers?
Yes, the position involves direct contact with ZUS clients.