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Star Expert

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Sytner Group

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must be a proactive communicator, innovative, detail-oriented, and able to take initiative to create delightful customer experiences with excellent organizational skills.
  • You will welcome customers, manage calls, ensure a personalized experience, communicate proactively, innovate service, anticipate needs, and showcase strong organizational skills.

Requirements

  • - a proactive communicator with our management and dealership teams
  • - innovative in your approach to creating experiences
  • - someone who will use their own initiative where they think it will delight a customer
  • - excellent organisational and preparation skills
  • - a genuine passion for detail

Responsibilities

  • - Welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout.
  • - Manage incoming calls and will be responsible for connecting the diallers to the right department promptly.
  • - Help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
  • - Provide the best service to our customers by being a proactive communicator with our management and dealership teams.
  • - Be innovative in your approach to creating experiences.
  • - Use your own initiative where you think it will delight a customer.
  • - Collate customer knowledge and anticipate their needs.
  • - Demonstrate excellent organisational and preparation skills coupled with a genuine passion for detail.

FAQs

What is the role of a Star Expert/Host at Mercedes-Benz of Stratford Aftersales?

The Star Expert/Host is responsible for welcoming customers, managing their visits, directing them to the correct departments, offering refreshments, handling incoming calls, and ensuring a personal and bespoke service experience.

What type of schedule can I expect as a Star Expert/Host?

Star Experts/Hosts work a variety of flexible patterns, which can include both full and part-time shifts, typically including weekends to provide high levels of customer service.

Is experience in the automotive industry necessary for this position?

While a background in the automotive industry may be beneficial, it is not explicitly required; a passion for the Mercedes-Benz brand and excellent customer service skills are essential.

What qualities are essential for a successful Star Expert/Host?

Essential qualities include proactive communication skills, the ability to create engaging experiences, excellent organizational skills, attention to detail, and a friendly demeanor.

Are there opportunities for career development within the Sytner Group?

Yes, the Sytner Group offers career development opportunities as part of their commitment to continuous improvement and building talent.

What is included in the benefits package for this position?

The benefits package includes enhanced holiday entitlement (33 days inc. bank holidays), industry-leading parental leave, discounts on cars, high street discounts, gym memberships, a cycle-to-work scheme, and paid voluntary/community work days.

How does Sytner Group prioritize diversity and inclusion?

Sytner Group is committed to creating an equitable environment and welcomes applications from individuals of all backgrounds, ensuring that everyone feels valued and respected.

What kind of training will be provided for the Star Expert/Host role?

While specific training details are not mentioned, the Sytner Group emphasizes continuous improvement and likely provides onboarding and ongoing training to support employee development.

How can I request adjustments during the application process?

Applicants can ask for changes or adjustments to job interviews and the recruitment process as part of Sytner's commitment to diversity and inclusion.

What is the significance of being the first impression for customers in this role?

Being the first impression is crucial, as it sets the tone for the customer's visit and can influence their overall experience with the brand, making a warm and cheerful communication style essential.

Sytner Group

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.