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Station Agent (m/w/d) in Vollzeit

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Flix

22d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Düsseldorf
  • Quick Apply

AI generated summary

  • You ideally have customer service or retail experience, good German, basic English, and are proficient with PC and email. You are service-oriented, communicative, and calm under pressure.
  • You will assist customers, sell tickets, ensure smooth bus departures, coordinate check-in, distribute information materials, enhance customer experience, and contribute to process improvements.

Requirements

  • Idealerweise hast du bereits Erfahrung im Kundenservice, Einzelhandel, am Flughafen oder in vergleichbaren Bereichen gesammelt.
  • Gute Deutschkenntnisse bringst du bereits mit, erste Englischkenntnisse sind ebenfalls von Vorteil.
  • Mit PC, Internet und E-Mail-Kommunikation gehst du sicher und routiniert um.
  • Als serviceorientierte und kommunikationsstarke Persönlichkeit trittst du stets gepflegt auf.
  • Auch in stressigen Momenten bewahrst du Ruhe und den Überblick.

Responsibilities

  • Berate unsere Kunden und Fahrgäste freundlich und kompetent im FlixShop in Düsseldorf.
  • Verkaufe Tickets und informiere über das Flix-Angebot.
  • Sichere einen reibungslosen Ablauf vor den Busabfahrten.
  • Koordiniere aktiv Fahrgäste und unterstütze beim Check-In.
  • Verteile Informationsmaterial wie Flyer und Magazine an unsere Busse.
  • Gestalte aktiv ein positives Kundenerlebnis vor Ort.
  • Trage zur stetigen Verbesserung unserer Abläufe bei.

FAQs

What is the job title for this position?

The job title for this position is Station Agent (m/w/d) in Vollzeit.

Where is the job location?

The job location is in Düsseldorf.

What are the primary responsibilities of the Station Agent?

The primary responsibilities include advising customers, selling tickets, ensuring smooth operations before bus departures, coordinating passengers, distributing informational material, and contributing to a positive customer experience.

What qualifications are preferred for applicants?

Ideally, applicants should have experience in customer service, retail, or similar fields, good German language skills, basic English knowledge, and proficiency in PC and email communication.

Is prior experience required for this position?

While prior experience is preferred, it is not strictly required. We encourage all candidates to apply even if they do not meet all requirements.

What benefits are offered to employees?

Employees receive 12 free Flix travel vouchers, 12 discount vouchers for friends and family, flexible working models, health and wellness support, paid training, and various discounts.

What is the company culture like at Flix?

The company culture at Flix is diverse and supportive, fostering a strong team spirit and encouraging individual ideas and contributions.

Are language skills important for this job?

Yes, good German language skills are important, and basic English knowledge is also an advantage.

What kind of training and development opportunities are available?

We offer paid training, language courses, internal training, and mentoring programs to support employee development.

How does Flix support work-life balance?

Flix provides flexible working models with a fixed shift plan and part-time options to help maintain a good work-life balance.

Does Flix have a health and wellness program?

Yes, Flix offers free coaching and therapy sessions through OpenUp as part of its health and wellness program.

Can employees share travel discounts with family and friends?

Yes, employees receive discount vouchers that can be shared with friends and family.

Are there opportunities for career advancement within Flix?

Yes, Flix encourages employees to take initiative in their career development and offers support for growth within the company.

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Flix

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.