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Stockyards - Keyholder

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Zwilling J.A. Henckels Canada Ltd

1mo ago

  • Job
    Full-time
    Mid Level
  • Toronto

AI generated summary

  • You must have 3 years of retail experience, strong problem-solving skills, excellent communication and customer service abilities, and be available weekends and holidays.
  • You will assist customers, drive sales, maintain store appearance, train part-time staff, manage cash transactions, enforce standards, ensure security, and uphold merchandising excellence.

Requirements

  • - Ability to deal with problems involving several concrete variables in standardized situations
  • - Demonstrate excellent verbal and written communication skills
  • - Demonstrate excellent customer service
  • - Ability to work a varied schedule including weekends, evenings and statutory holidays
  • - Must have a minimum of 3 years retail experience with a basic understanding of team leading.

Responsibilities

  • - Assists customers in the selection of ZWILLING merchandise, while providing information about the product, materials, technology, and functionality.
  • - Ensures ZWILLING’s customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
  • - Drive and close sales by utilizing ZWILLING’s selling techniques.
  • - Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
  • - Proficient knowledge of ZWILLING’s products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
  • - Help to support and create a team environment by respecting co-workers
  • - Adheres to ZWILLING’s brand values and Supervisor competencies
  • - Maintain superior levels of merchandising in designated areas in the store, ensuring that product displays are attractive, space efficient, and secure.
  • - Assist the management team in the training and supervising of part-time employees.
  • - Handle cash register transactions with 100% accuracy, and maintain workable register floats at all times.
  • - Accurately complete bank deposits and maintain balancing information file.
  • - Comply with retail policies regarding inventory control, sales procedures, etc.
  • - Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.
  • - Enforce existing store standards in the absence of store manager or assistant manager.
  • - Ensure building security is upheld by proper use of alarm systems and store security devices.
  • - Ensure that store is opened and closed in accordance with existing plaza hours of business.
  • - Develop a working knowledge of the high-end kitchenware specialty business, including knowledge of competitor’s products and prices.
  • - Other duties as required by store management.

FAQs

What are the main responsibilities of a Stockyards Keyholder?

The main responsibilities include assisting customers with their selection of merchandise, upholding customer service standards, driving and closing sales, maintaining store appearance, and handling cash register transactions accurately.

Is prior retail experience required for this position?

Yes, a minimum of 3 years of retail experience with a basic understanding of team leading is required for this role.

What skills are necessary for a Stockyards Keyholder?

Necessary skills include excellent verbal and written communication, excellent customer service, problem-solving abilities, and the capability to lift and move products as required.

What are the working hours for this position?

The position requires the ability to work a varied schedule including weekends, evenings, and statutory holidays.

What does the role involve in terms of store maintenance?

The role involves performing daily maintenance of the store and store fixtures to ensure that neatness is upheld, as well as maintaining superior levels of merchandising in designated areas.

Are there any supervisory responsibilities associated with this job?

Yes, the Keyholder is responsible for assisting the management team in the training and supervising of part-time employees.

How important is product knowledge for this position?

Proficient knowledge of ZWILLING’s products and programs is crucial for the role, as it enables the Keyholder to provide accurate information and drive sales.

What security responsibilities does the Keyholder have?

The Keyholder is responsible for ensuring building security by properly using alarm systems and store security devices, as well as ensuring the store is opened and closed according to plaza hours.

What kind of sales techniques are expected to be utilized?

The Keyholder is expected to utilize ZWILLING’s selling techniques to drive and close sales effectively.

Will the Keyholder need to handle cash?

Yes, the Keyholder will handle cash register transactions with 100% accuracy and be responsible for completing bank deposits and maintaining balancing information files.

Zwilling J.A. Henckels Canada Ltd

Manufacturing & Electronics
Industry
51-200
Employees

Mission & Purpose

ZWILLING J.A. HENCKELS CANADA LTD. is a subsidiary of ZWILLING J.A. HENCKELS AG since 1956. The ZWILLING J.A. HENCKELS brand was established on June 13, 1731 the day knife-maker Peter Henckels registered the ZWILLING (German for Twins) logo with the Cutlers Guild of Solingen, Germany. The legacy of our brand began with premium knives and now includes a complete product range for the discerning professional chef and for those whose gourmet passion requires the best. To keep our ZWILLING® portfolio innovative and stylish we collaborate with authorities such as architect and designer Matteo Thun and master blade-smith Bob Kramer to develop leading edge products that combine advanced technology, premium materials and the artistry of craftsmanship into functional forms. Within the last decade, the ZWILLING Group has grown to include Staub, Miyabi, Demeyere, and Ballarini. The quality standards developed over 280 years ago are still reflected in each item that carries the ZWILLING J.A. HENCKELS name.