Store Assistant Manager

Robert Dyas

Oct 29

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Customer Relations
Sales & Business Development

Requirements

Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
Manage and minimise all controllable costs efficiently and within planned budgets
Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
Drive a culture of coaching and development within the store

Responsibilities

As an Assistant Manager you will be responsible for a strong team, you'll coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance. Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty. Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling. Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required. Manage and minimise all controllable costs efficiently and within planned budgets. Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations. Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours. Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets. Drive a culture of coaching and development within the store.

FAQs

What are the main responsibilities of the Store Assistant Manager?

The main responsibilities include coaching and inspiring the team to deliver excellent customer service, assisting the manager in achieving financial KPIs, and ensuring compliance with internal audit standards.

What kind of training will I receive as a Store Assistant Manager?

You will receive fantastic training to help you complete your role effectively, with the opportunity for ongoing development into more senior positions within the business.

Is there room for career progression in this role?

Yes, there is room for career progression, as we encourage internal development and provide pathways to more senior roles within the organization.

How does the company support mental health?

The company provides access to mental health first aiders to support the well-being of employees.

What incentives are offered for performance?

The company offers ongoing incentives to reward performance, recognizing and celebrating the achievements of team members.

What employee benefits are available?

Benefits include a company pension scheme, a generous discount at TPRG, access to an amazing benefits hub, and opportunities for apprenticeships to continue your development.

How are customer complaints handled in this role?

As a Store Assistant Manager, you will professionally handle customer complaints and difficulties, ensuring that all team members understand the importance of driving customer loyalty.

What is the company’s retail history?

The company began as ironmongers 150 years ago and has evolved into a multiple channel retailer offering a wide range of products for the home and garden.

How many stores does the company operate?

We operate just under 100 stores across Southern England.

What types of products does the company sell?

We sell a variety of products including kitchenware, household items, electrical appliances, home office supplies, gardening products, power tools, and more.

Robert Dyas

Robert Dyas - leading British home and garden retailer. Follow us for company news and career opportunities.

Retail & Consumer Goods

Industry

1001-5000

Employees

1872

Founded Year

Mission & Purpose

Robert Dyas is a UK-based retail company specialising in providing a wide range of household and garden products, including kitchen appliances, home essentials, DIY tools, and outdoor equipment. Their ultimate mission is to offer customers quality products that enhance everyday living while maintaining affordability. Robert Dyas' purpose is to make life easier and more enjoyable for individuals and families by offering a diverse selection of practical and innovative solutions for their homes and gardens.