Logo of Huzzle

Home

Matches

Explore

Manage

Store Assistant Manager "The Ordinary" Westfield White City

image

DECIEM | THE ABNORMAL BEAUTY COMPANY

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • London

AI generated summary

  • You need 2-3 years of management experience in beauty or retail, strong KPIs understanding, team leadership skills, MS Office proficiency, and a passion for skincare.
  • You will assist daily operations, manage stock, greet customers, address complaints, lead team meetings, ensure compliance with policies, host events, and maintain visual merchandising standards.

Requirements

  • We are looking for a Store Assistant Manager with a minimum of two / three years of Management experience, ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors, to join our lovely Westfield White City Free Standing Store<3
  • Experience in Coaching and Driving sales to contribute to and elevate the store's performance and team development.
  • Strong understanding of KPIs management and creating impact strategically
  • Team motivator and human leader<3
  • Relevant education OR equivalent work experience in customer service/retail is an asset
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
  • Strong communication and leadership skills to coach and mentor employees to success
  • Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
  • Love of beauty products and a passion for skincare

Responsibilities

  • In partnership with the Store Manager, the Assistant Manager will support in the oversight of daily in-store operations and provide assistance on the sales floor ensuring the store is profitable
  • Control stock and manage the weekly order of store supplies
  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Stay up to date with product knowledge, company information, launches, and campaigns
  • Notify Store Manager and/or Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints)
  • Chairs regular team meetings to update the employees on business performance, new initiatives, and other relevant topics. Celebrate Success!
  • Responsible for monitoring and achieving the overall Store satisfaction and Team educational KPIs.
  • Enforce store policies and procedures to be up to company standards and direction. Ensure standards for quality, customer service, and health and safety are met.
  • Assist in hosting store events in conjunction with merchandising and corporate retail teams for customer appreciation events to drive traffic
  • Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness etc.

FAQs

What is the job title for this position?

The job title is Store Assistant Manager for "The Ordinary" at Westfield White City.

What experience is required for the Store Assistant Manager role?

A minimum of two to three years of management experience in the Fragrance, Beauty, Fashion, or Luxury Goods sectors is required.

What are the working hours for this position?

This is a full-time position requiring 37.5 hours per week, typically over five days.

What can I expect to do as a Store Assistant Manager?

You will support daily in-store operations, manage stock levels, provide excellent customer service, lead team meetings, and ensure visual merchandising aligns with DECIEM standards.

Are there opportunities for team development within the company?

Yes, the role includes coaching and driving sales to contribute to team development and store performance.

What kind of company culture does DECIEM promote?

DECIEM promotes a culture rooted in kindness, creativity, diversity, and respect, with a focus on authenticity and transparency.

What skills are prioritized for this role?

Strong leadership and communication skills, proficiency in MS Office, the ability to work under pressure, and a passion for beauty products and skincare are prioritized.

Are there any benefits for employees?

Yes, employees receive generous vacation and personal days, access to an Employee Assistance Program, development grants, product discounts, and more.

What is DECIEM’s approach to sustainability?

DECIEM is focused on fighting climate change, responsible packaging, waste management, and supporting charities through the Good Fund.

Does DECIEM have a commitment to diversity and inclusion?

Yes, DECIEM is committed to diversity, equity, and inclusion and aims to create meaningful change in the lives of team members and in the communities they operate in.

image

DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.