FAQs
What are the main responsibilities of a Shortage Control Associate in this role?
The main responsibilities of a Shortage Control Associate include monitoring store entrances, exits, and high-risk areas to reduce theft opportunities, engaging with customers and associates in a friendly and confident manner, identifying and reporting theft incidents, and contributing to a secure shopping environment.
What qualities are important for a successful Shortage Control Associate?
Successful Shortage Control Associates exhibit command presence, knowledge of theft trends, a positive attitude, discipline, awareness of their surroundings, commitment to safety and security standards, and a willingness to engage with customers and associates.
How does a Shortage Control Associate contribute to a positive shopping experience for customers?
A Shortage Control Associate contributes to a positive shopping experience for customers by creating a safe and secure environment, reducing theft opportunities, engaging with customers in a friendly manner, and building trust and respect amongst customers and associates.
How should a Shortage Control Associate handle theft incidents or suspicious subjects?
A Shortage Control Associate should identify and report theft incidents or suspicious subjects to their Manager on Duty once identified, following proper protocols and procedures to maintain the safety and security of the store.