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Store Associate - Shortage Control - Part-Time - Chicago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Chicago

AI generated summary

  • You need 1+ year experience in retail, hospitality, or AP/LP. Must be able to work flexible schedule, have excellent communication skills, and prioritize safety and security. Detail-oriented, positive demeanor, and able to handle high-pressure environments.
  • You will maintain a professional appearance, greet customers warmly, and promote a secure environment to control shortages at the store in Chicago.


  • Knowledge and Communication:
  • Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
  • Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
  • Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
  • Understand the role you play in keeping your store and assets safe and secure
  • Support and Guidance:
  • Provide support in training associates on shortage reduction programs and processes
  • Role-model safety as a top priority and address any unsafe practices promptly
  • Experience and Responsibilities:
  • 1+ years of experience in customer service, hospitality, retail, AP/LP, or Operations is preferred
  • Ability to stand and walk for extended periods of time and to visually monitor store environment
  • Ability to maintain confidentiality is required
  • Ability to review, analyze and comprehend business trends
  • Ability to exhibit a positive demeanor, strong posture, and energetic greeting
  • Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
  • Excellent communication with customers and co-workers
  • Excellent leadership skills that support fostering productive business relationships
  • Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.
  • If you...
  • Are excited to deliver great values to customers every day;
  • Take a sense of pride and ownership in helping drive positive results for a team;
  • Are committed to treating colleagues and customers with respect;
  • Believe in the power of diversity and inclusion;
  • Want to participate in initiatives that positively impact the world around you;
  • Come join our team. You're going to like it here!


  • Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
  • Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
  • Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
  • Create a secure environment and reduce opportunities for theft


What are the primary responsibilities of a Store Associate - Shortage Control?

As a Shortage Control Associate, your main responsibilities include monitoring store entrances, exits, and high-risk areas to prevent theft and create a secure shopping environment. You will engage with customers and associates in a friendly and confident manner while maintaining a vigilant watch for any suspicious behavior.

How will I contribute to the overall shopping experience for customers?

By exhibiting a command presence, knowledge of theft trends, and a positive impression of control, you will help mitigate theft and create a safe and enjoyable shopping experience for customers. Your discipline and commitment to safety and security standards will be crucial in maintaining a secure environment.

What should I do if I identify a theft incident or suspicious individual?

If you identify a theft incident or a suspicious individual, it is important to report it to your Manager on Duty immediately. Your role as a Shortage Control Associate is to be a valuable partner to store and field leadership by identifying and reporting any incidents of theft or dishonest activities.

How should I engage with customers and associates?

When interacting with customers and associates, it is important to provide a confident, friendly, and energetic greeting with eye contact and a smile. Your positive attitude and expertise in store shortage reduction programs will positively influence behaviors and help build trust and respect amongst customers and associates.

How long should I monitor the entrance during each shift?

You should monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities. Your awareness of your surroundings and commitment to safety and security standards will play a critical role in preventing theft incidents.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer with Fiscal 2022 net sales of $8.7 billion. The Company is a Fortune 500 company and its common stock is traded on the New York Stock Exchange under the ticker symbol “BURL.” The Company operated 933 stores as of the end of the first quarter of Fiscal 2023, in 46 states and Puerto Rico, principally under the name Burlington Stores. The Company’s stores offer an extensive selection of in-season, fashion-focused merchandise at up to 60% off other retailers' prices, including women’s ready-to-wear apparel, menswear, youth apparel, baby, beauty, footwear, accessories, home, toys, gifts and coats.