FAQs
What are the primary responsibilities of a Store Associate - Shortage Control?
As a Shortage Control Associate, your main responsibilities include monitoring store entrances, exits, and high-risk areas to prevent theft and create a secure shopping environment. You will engage with customers and associates in a friendly and confident manner while maintaining a vigilant watch for any suspicious behavior.
How will I contribute to the overall shopping experience for customers?
By exhibiting a command presence, knowledge of theft trends, and a positive impression of control, you will help mitigate theft and create a safe and enjoyable shopping experience for customers. Your discipline and commitment to safety and security standards will be crucial in maintaining a secure environment.
What should I do if I identify a theft incident or suspicious individual?
If you identify a theft incident or a suspicious individual, it is important to report it to your Manager on Duty immediately. Your role as a Shortage Control Associate is to be a valuable partner to store and field leadership by identifying and reporting any incidents of theft or dishonest activities.
How should I engage with customers and associates?
When interacting with customers and associates, it is important to provide a confident, friendly, and energetic greeting with eye contact and a smile. Your positive attitude and expertise in store shortage reduction programs will positively influence behaviors and help build trust and respect amongst customers and associates.
How long should I monitor the entrance during each shift?
You should monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities. Your awareness of your surroundings and commitment to safety and security standards will play a critical role in preventing theft incidents.