FAQs
What is the role of a Shortage Control Associate?
A Shortage Control Associate directly impacts the store's security by monitoring entrances, exits, and high-risk areas to mitigate theft and create a safe shopping environment.
How should a Shortage Control Associate engage with customers and associates?
A Shortage Control Associate should provide a confident, friendly, and energetic greeting with eye contact and a smile during every interaction, consistent with our company core values.
What are some key responsibilities of a Shortage Control Associate?
Key responsibilities include monitoring entrances for the entire shift, reducing opportunities for theft, shoplifting, and other dishonest activities, and identifying and reporting theft incidents or suspicious subjects to the Manager on Duty.
What qualities are important for a successful Shortage Control Associate?
Qualities such as discipline, awareness of surroundings, commitment to safety and security standards, confidence, positive attitude, and expertise in store shortage reduction programs are important for success in this role.
How does a Shortage Control Associate contribute to the overall shopping experience for customers?
A Shortage Control Associate contributes to a secure shopping environment that enhances the overall shopping experience for customers by reducing theft opportunities and creating a safe and enjoyable atmosphere.