FAQs
What is the role of a Shortage Control Associate in a retail store?
A Shortage Control Associate plays a crucial role in maintaining store security and creating a safe shopping environment for customers by monitoring entrances, exits, and high-risk areas to deter theft and other dishonest activities.
What qualities are important for a successful Shortage Control Associate?
A successful Shortage Control Associate should exhibit command presence, have knowledge of theft trends, demonstrate a positive impression of control, maintain discipline, be aware of their surroundings, and be committed to maintaining safety and security standards.
How should a Shortage Control Associate engage with customers and associates?
A Shortage Control Associate should provide a confident, friendly, and energetic greeting with every interaction, exhibiting a positive attitude and building trust and respect amongst customers and associates.
What should a Shortage Control Associate do if they identify a theft incident or suspicious individual?
If a Shortage Control Associate identifies a theft incident or suspicious individual, they should immediately report it to their Manager on Duty to take appropriate action.
How does a Shortage Control Associate contribute to reducing opportunities for theft in the store?
A Shortage Control Associate contributes to reducing opportunities for theft by monitoring entrances, exits, and high-risk areas for the entire duration of their shift, focusing on deterring theft, shoplifting, and other dishonest activities.