FAQs
What is the main responsibility of a Shortage Control Associate?
The main responsibility of a Shortage Control Associate is to contribute to a secure shopping environment by monitoring entrances, exits, and high-risk areas to prevent theft and create a safe shopping experience for customers.
What qualities are important for a successful Shortage Control Associate?
A successful Shortage Control Associate should exhibit command presence, have knowledge of theft trends, display a positive impression of control, engage with customers and associates in a friendly manner, maintain awareness of their surroundings, and demonstrate a commitment to safety and security standards.
How should a Shortage Control Associate handle theft incidents?
A Shortage Control Associate should identify and report theft incidents and suspicious subjects to their Manager on Duty once they are identified. They should follow company protocols and procedures for handling theft incidents.
How can a Shortage Control Associate build trust and respect amongst customers and associates?
A Shortage Control Associate can build trust and respect amongst customers and associates by exhibiting confidence, a positive attitude, and expertise in store shortage reduction programs. They should engage with customers and associates in a friendly and energetic manner, providing a confident and welcoming presence at all times.
What should a Shortage Control Associate focus on during their shift?
A Shortage Control Associate should focus on reducing opportunities for theft, shoplifting, and other dishonest activities by monitoring the entrance for the entire duration of their shift. They should be disciplined, aware of their surroundings, and committed to maintaining safety and security standards throughout their shift.