Store Associate "The Ordinary" Westfield White City

DECIEM | THE ABNORMAL BEAUTY COMPANY

May 31, 2024

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
London

Requirements

Comfortable in engaging customers and applying products to the customer while providing consultations
Ability to multi-task, while providing professional and outstanding customer service
Desire to spread brand awareness<3
Effective time management and communication skills.

Responsibilities

Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
Ensure standards for quality, customer service, and health and safety are met
Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
Manage customer feedback and queries
Assist in maintaining counter standards of cleanliness and organization
Be aware of and assist in maintaining DECIEM’s merchandising concepts
Ensure tidiness standards are always respected and maintained
Conduct products refunds and address customer issues in a positive manner
Responsible for building meaningful relationships with department managers and clients. High standard communication

FAQs

What type of experience is ideal for this position as a Store Associate at The Ordinary Westfield White City?

Experience in the Retail, Department Stores, and luxury industry is highly desirable, ideally within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.

How many hours per week is the Store Associate position at The Ordinary Westfield White City?

This is a 22.5-hour-a-week, part-time position (3 days).

What is the main responsibility of a Store Associate at The Ordinary Westfield White City?

The main responsibility is to deliver memorable experiences to customers and provide exceptional customer service.

Where is The Ordinary store located at Westfield White City?

The Ordinary store is located at Harvey Nichols in Westfield White City.

What qualities are you looking for in a potential Store Associate at The Ordinary Westfield White City?

We are looking for someone who is energetic, flexible, customer service-oriented, and passionate about the beauty and luxury goods industry.

DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods

Industry

1001-5000

Employees

2013

Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.