FAQs
What are the working hours for the Store Colleague position?
The shifts for the Store Colleague position are required from 7am to 8:30pm, including weekends on a rota basis.
How many hours will I be contracted to work?
You will receive a minimum contract of 16 hours, but you may often be required to work more hours to cover busy periods, absences, and holidays.
Is previous retail experience necessary for this role?
While ideally, we prefer candidates with experience in a customer-facing environment, it is not strictly necessary. We welcome those who are willing to learn.
What kind of training will I receive?
You will undergo 6 months of industry-leading training covering all key aspects of the role, including handling and caring for pets, customer service, and health and safety.
What benefits do you offer to store colleagues?
Benefits include a discretionary annual bonus scheme, paid holidays, a colleague discount, access to a benefits platform, a free Employee Assistance Programme (EAP), and life assurance.
Are there any opportunities for bonuses?
Yes, there is a discretionary annual bonus scheme available to all hourly paid store colleagues.
Does the role require me to work on weekends?
Yes, working on weekends is part of the rota and is required due to the nature of the retail environment.
Can I take extra time off for my birthday?
Yes, you are entitled to extra days off for times that matter, including your birthday.
Is there a discount for employees on store products?
Yes, you will receive a 20% colleague discount on all Pets at Home Group brands and a 30% discount on own brand products.
How does the company value diversity?
The company aims to reflect the diversity of the communities we operate in and encourages all colleagues to be themselves, valuing and respecting differences in all forms.