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Store Colleague - Part Time

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  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Hospitality & Retail
  • Nottingham

Requirements

  • People who are passionate about delivering great service.
  • Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
  • Ideally has experience of working within a customer-facing environment.
  • Preferably you will have worked in target driven environment, but if not happy to work in one.
  • Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.
  • Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Responsibilities

  • Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands.
  • Our Store Colleagues are critical to the success of our business.
  • They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

FAQs

What are the working hours for the Store Colleague position?

The shifts for the Store Colleague position are required from 7am to 8:30pm, including weekends on a rota basis.

How many hours will I be contracted to work?

You will receive a minimum contract of 16 hours, but you may often be required to work more hours to cover busy periods, absences, and holidays.

Is previous retail experience necessary for this role?

While ideally, we prefer candidates with experience in a customer-facing environment, it is not strictly necessary. We welcome those who are willing to learn.

What kind of training will I receive?

You will undergo 6 months of industry-leading training covering all key aspects of the role, including handling and caring for pets, customer service, and health and safety.

What benefits do you offer to store colleagues?

Benefits include a discretionary annual bonus scheme, paid holidays, a colleague discount, access to a benefits platform, a free Employee Assistance Programme (EAP), and life assurance.

Are there any opportunities for bonuses?

Yes, there is a discretionary annual bonus scheme available to all hourly paid store colleagues.

Does the role require me to work on weekends?

Yes, working on weekends is part of the rota and is required due to the nature of the retail environment.

Can I take extra time off for my birthday?

Yes, you are entitled to extra days off for times that matter, including your birthday.

Is there a discount for employees on store products?

Yes, you will receive a 20% colleague discount on all Pets at Home Group brands and a 30% discount on own brand products.

How does the company value diversity?

The company aims to reflect the diversity of the communities we operate in and encourages all colleagues to be themselves, valuing and respecting differences in all forms.

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.

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