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Store Colleague - Part Time

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Southampton

Requirements

  • People who are passionate about delivering great service.
  • Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 20 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
  • Ideally has experience of working within a customer-facing environment.
  • Preferably you will have worked in target driven environment, but if not happy to work in one.
  • Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.
  • Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Responsibilities

  • Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands.
  • Our Store Colleagues are critical to the success of our business.
  • They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

FAQs

What is the job title for this position?

The job title is Store Colleague - Part Time.

Where is this position located?

This position is located at Pets at Home in Southampton Shirley.

What are the core responsibilities of a Store Colleague?

A Store Colleague is responsible for ensuring customers have a great experience, maintaining high standards of pet care, operational standards, and building strong relationships with customers and colleagues.

Is experience in retail necessary for this position?

Ideally, candidates should have experience working in a customer-facing environment, but it's not a strict requirement.

What is the minimum contract hours for this role?

The minimum contract is for 20 hours, but candidates may be required to work more hours during busy periods, absences, and holidays.

Is training provided for this position?

Yes, there is a 6-month industry-leading training program covering key aspects of the role, including handling and caring for pets, customer service, and health and safety.

What benefits are offered to Store Colleagues?

Benefits include an annual bonus scheme, paid holidays, discounts, an Employee Assistance Programme, life assurance, and opportunities for extra days off.

Are there any specific scheduling requirements?

Yes, candidates must be flexible and able to work a shift pattern across 7 days a week.

What values does Pets at Home promote in its workplace culture?

Pets at Home promotes a friendly and inclusive culture where all team members are valued for their uniqueness and encouraged to be themselves.

How do I apply for this position?

You can apply for this position through the Pets at Home careers page or the application link provided in the job posting.

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.

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