FAQs
What is the role of a Store Colleague at Pets at Home?
The role of a Store Colleague is to be at the heart of our pet care centres, ensuring customers have a great experience that drives loyalty. Responsibilities include exceeding customer expectations, maintaining high standards of pet care and operational excellence, and building strong relationships with both customers and colleagues.
What are the working hours for this position?
The Store Colleague position offers a minimum contract of 12 hours per week, with the requirement to work flexible shift patterns across 7 days a week, particularly during busy periods, absences, and holidays.
What qualifications or experience are preferred for this role?
Ideally, candidates should have experience in a customer-facing environment, and preferably experience in a target-driven setting. However, those without such experience but who are willing to work in a target-driven environment are also encouraged to apply.
What training will be provided for the Store Colleagues?
Store Colleagues will undergo 6 months of industry-leading training that covers key aspects of the role, including pet handling and care, customer service, and health and safety.
What kind of benefits do Store Colleagues receive?
Benefits can include a discretionary annual bonus scheme, paid holidays (minimum of 28 days, rising to 33 after 2 years), extra days off for personal occasions, a 20% colleague discount across Pets at Home brands, access to a benefits platform with retailer discounts, a free and confidential Employee Assistance Programme (EAP), and life assurance for all colleagues.
How does Pets at Home support its employees’ wellbeing?
Pets at Home supports employees' mental, emotional, and financial wellbeing through various benefits, recognition schemes, and a friendly and inclusive workplace culture that encourages everyone to be themselves.
Is previous experience with pets required for this position?
While experience with pets is not explicitly required, a passion for pet care and an eagerness to learn about handling and caring for pets is important for success in this role.
How can I apply for the Store Colleague position?
Candidates interested in applying for the Store Colleague position can submit their application through the Pets at Home careers page or through the job listing platform where this position is advertised.