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Store Colleague - Part Time

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Pets at Home

18d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Leeds

AI generated summary

  • You should be passionate about service, flexible with hours, customer-facing experience preferred, ready for training, and embrace an inclusive culture valuing teamwork and pets.
  • You will ensure exceptional customer experiences, uphold high pet care standards, maintain operational excellence, and foster strong relationships with customers and colleagues daily.

Requirements

  • - People who are passionate about delivering great service.
  • - Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
  • - Ideally has experience of working within a customer-facing environment.
  • - Preferably you will have worked in a target driven environment, but if not happy to work in one.
  • - Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.
  • - Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Responsibilities

  • Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands.
  • Our Store Colleagues are critical to the success of our business.
  • They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

FAQs

What is the job title for this position?

The job title is Store Colleague - Part Time.

Where is this position located?

This position is located at Pets at Home in Leeds Kirkstall.

Is weekend availability required for this role?

Yes, weekend availability is required.

What qualities are you looking for in candidates?

We are looking for people who are passionate about delivering great service, flexible in their availability, and ideally have experience in a customer-facing environment.

How many hours will I be contracted to work?

You will receive a minimum contract of 16 hours, but you may often be required to work more hours to cover busy periods, absences, and holidays.

Will I receive training for this role?

Yes, you will take on 6 months of industry-leading training covering key aspects of the role, handling and caring for pets, customer service, and health and safety.

What benefits are offered to employees?

Benefits may include an annual bonus scheme, paid holidays, colleague discounts, access to a benefits platform, an Employee Assistance Programme, and life assurance.

Is there a focus on diversity within the company?

Yes, we value and respect difference and aim to reflect the diversity of the communities we operate in, encouraging all colleagues to be themselves.

Can I apply if my skills and experience don’t perfectly align with the job description?

Yes, we encourage you to apply even if your skills and experience don’t perfectly align, as we value unique contributions through values and behaviors.

Is there a closing date for applications?

While there may be a closing date for applications, we reserve the right to close a vacancy early due to the large volume of applications received.

Pets at Home

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.