FAQs
What is the main focus of the Store Colleague role at Pets at Home?
The main focus of the Store Colleague role is to ensure customers have a great experience, exceeding their expectations and building strong relationships while maintaining high standards of pet care and operational excellence.
What kind of experience is preferred for applicants?
Ideally, applicants should have experience working in a customer-facing environment. Experience in a target-driven environment is preferable but not required.
What is the minimum contract hours for this part-time position?
The minimum contract is for 16 hours per week, but it may require working additional hours to cover busy periods, absences, and holidays.
Are there training requirements for this position?
Yes, there are industry-leading training provisions that cover key aspects of the role, including handling and caring for pets, customer service, and health and safety, which will be provided over a span of 6 months.
What benefits do Store Colleagues receive?
Benefits include a discretionary annual bonus scheme, paid holidays (at least 28 days annually, rising to 33 days after 2 years), discounts on products, access to a benefits platform, an Employee Assistance Programme, life assurance, and extra time off for special occasions.
Is there flexibility in the work schedule?
Yes, due to the fast-paced nature of retail, the role requires a flexible shift pattern across 7 days a week.
Can I apply if I have a unique background?
Yes! Pets at Home values diversity and encourages individuals from all backgrounds to apply, especially if you believe you can make a unique contribution through your values and behaviors.
What type of culture can I expect at Pets at Home?
Pets at Home fosters a friendly and inclusive culture, welcoming everyone and allowing colleagues to be themselves.
Is there an employee discount offered?
Yes, colleagues receive a 20% discount on all Pets at Home Group brands and a 30% discount on own brand products.
What happens if I apply for this position?
Please note that the vacancy may close before the closing date due to a high volume of applications, so it's important to apply promptly for consideration.