FAQs
What is the job title for this position?
The job title for this position is Store Colleague - Part Time.
Where is this Store Colleague position located?
This Store Colleague position is located in Haverfordwest.
What kind of person are you looking for?
We are looking for people who are passionate about pets, committed to delivering great service, and able to work in a flexible shift pattern across 7 days a week.
What are the core responsibilities of a Store Colleague?
Store Colleagues are responsible for ensuring customers have a great experience, exceeding customer expectations, maintaining high standards of pet care, operational standards, and building strong relationships with customers and colleagues.
Is prior customer-facing experience required for this role?
While prior experience in a customer-facing environment is ideal, it is not a strict requirement. We welcome applicants who are willing to learn and deliver great service.
What kind of training will be provided?
The role includes 6 months of industry-leading training that covers all key aspects of the job, including handling and caring for pets, customer service, and health and safety.
What are the minimum working hours for this position?
The position offers a minimum contract of 20 hours per week, but additional hours may be required to cover busy periods, absences, and holidays.
What benefits does Pets at Home offer to its store colleagues?
Pets at Home offers a range of benefits including a discretionary annual bonus scheme, paid holidays, colleague discounts, employee assistance programs, and life assurance, among others.
How many days of paid annual leave do store colleagues receive?
Store colleagues will receive at least 28 days of paid annual leave, which increases to 33 days after 2 years of service.
Is there an opportunity for career advancement within the company?
Yes, Pets at Home values development and offers opportunities for career advancement through training and support.
Do you promote diversity and inclusivity in the workplace?
Yes, Pets at Home promotes a friendly and inclusive culture, welcoming individuals from all backgrounds and encouraging everyone to be themselves.
Can I apply if my skills and experience don’t perfectly align with the job requirements?
Yes, we encourage applicants to apply even if their skills and experience don't perfectly align, as we value unique contributions through values and behaviors.