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Store Colleague - Part Time

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Pets at Home

6d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should be passionate about service, flexible with shifts, ideally have customer-facing experience, and be ready for training on pet care and safety in a friendly, inclusive environment.
  • You will ensure an exceptional customer experience, maintain high pet care standards, uphold operational excellence, and build strong relationships with customers and colleagues daily.

Requirements

  • People who are passionate about delivering great service.
  • Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
  • Ideally has experience of working within a customer-facing environment.
  • Preferably you will have worked in target driven environment, but if not happy to work in one.
  • Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.
  • Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Responsibilities

  • Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands.
  • Our Store Colleagues are critical to the success of our business.
  • They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

FAQs

What is the role of a Store Colleague at Pets at Home?

The role of a Store Colleague involves ensuring that customers have a great experience, providing high standards of pet care, maintaining operational standards, and building strong relationships with both customers and colleagues.

Is experience in retail necessary for this position?

While it is ideal to have experience in a customer-facing environment, it is not a strict requirement. Candidates who are willing to work in a target-driven environment are also encouraged to apply.

What are the working hours for this part-time position?

The position offers a minimum contract of 16 hours per week, but due to the nature of the retail environment, more hours may be required to cover busy periods, absences, and holidays. Flexibility to work across 7 days is essential.

What training will I receive after being hired?

New hires will undergo 6 months of industry-leading training, covering all key aspects of the role, including handling and caring for pets, customer service, and health and safety.

Are there any benefits provided to Store Colleagues?

Yes, benefits include a discretionary annual bonus scheme, paid holidays, anniversaries gifts, extra days off for special occasions, a colleague discount on products, access to a benefits platform, an Employee Assistance Programme, and life assurance for all colleagues.

How does Pets at Home view diversity in the workplace?

Pets at Home values and respects diversity in all its forms and aims to reflect the communities it operates in. They encourage their staff to be themselves and to contribute uniquely through their values and behaviors.

Can I apply if my skills and experience don’t perfectly match the job description?

Yes, even if your skills and experience don’t perfectly align, as long as you feel you can make a unique contribution through your values and behaviors, Pets at Home wants to hear from you.

What type of work environment can I expect at Pets at Home?

The work environment is described as fast-paced, innovative, friendly, and inclusive, with a focus on community and the well-being of pets and their owners.

How do I know if the position is still available?

Pets at Home reserves the right to close a vacancy before the closing date due to a large volume of applications received. It’s advisable to apply as soon as possible to ensure your application is considered.

Pets at Home

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.