FAQs
What is the role of a Store Colleague at Pets at Home?
The Store Colleague is responsible for ensuring customers have a great experience, exceeding customer expectations, maintaining high standards of pet care, and building strong relationships with customers and colleagues.
Is previous experience required for this position?
While ideally some experience in a customer-facing environment is preferred, it is not strictly required. We are happy to consider candidates who are ready to work in a target-driven environment and are enthusiastic about learning.
How many hours will I be expected to work per week?
You will receive a minimum contract of 20 hours per week, but you may be required to work additional hours to cover busy periods, absences, and holidays.
What type of training will I receive?
You will undergo 6 months of industry-leading training that covers all key aspects of the role, including handling and caring for pets, customer service, and health and safety.
Are the work shifts flexible?
Yes, you will need to be flexible with your shift patterns, as the role requires working across 7 days a week in a busy retail environment.
What benefits do Store Colleagues receive?
Benefits include a discretional annual bonus scheme, paid holidays, extra days off for special occasions, a 20% colleague discount on store brands, access to a benefits platform with discounts, a free Employee Assistance Programme (EAP), and life assurance.
What is the company culture like at Pets at Home?
The culture is friendly and inclusive, welcoming everyone, and encouraging individuality. The company values diversity and believes in the importance of being oneself at work.
Can I apply if I don't have all the required experience?
Yes, Pets at Home welcomes applications from individuals whose skills and experience may not perfectly align with the job description, as they value unique contributions based on values and behaviours.
Is there an opportunity for career advancement?
Yes, Pets at Home supports the career development of their colleagues, and there may be opportunities for advancement within the company as you gain experience and skills.
What is the application process like?
The application process involves submitting your application through their designated platform. Please note that the vacancy may close early due to high application volumes, so it's encouraged to apply promptly.