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Store Colleague - Part Time

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Pets at Home

26d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations

AI generated summary

  • You should be passionate about customer service, flexible to work varied hours, ideally have retail experience, and ready for 6 months of training. A friendly, inclusive spirit is essential.
  • You will deliver exceptional customer service, uphold high pet care standards, ensure operational excellence, and build strong relationships with customers and colleagues daily.

Requirements

  • People who are passionate about delivering great service.
  • Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
  • Ideally has experience of working within a customer-facing environment.
  • Preferably you will have worked in target driven environment, but if not happy to work in one.
  • Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.
  • Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Responsibilities

  • Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands.
  • Our Store Colleagues are critical to the success of our business.
  • They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

FAQs

What does the role of a Store Colleague involve?

The role involves ensuring customers have a great experience in our pet care centres, exceeding customer expectations, maintaining high standards of pet care and operations, and building strong relationships with customers and colleagues.

Is prior experience required for this position?

Ideally, candidates should have experience working in a customer-facing environment and preferably in a target-driven environment, but it is not a strict requirement.

What are the expected working hours for this part-time position?

The position offers a minimum contract of 16 hours, but flexibility is required as you may need to work more hours to cover busy periods, absences, and holidays across a 7-day week.

Will I receive training for this role?

Yes, you will undergo 6 months of industry-leading training covering key aspects of the role, including handling and caring for pets, customer service, and health and safety.

What benefits do Store Colleagues receive?

Benefits include a discretional annual bonus scheme, paid holidays, service anniversary gifts, extra days off for birthdays, colleague discounts, access to a benefits platform, an Employee Assistance Programme (EAP), and life assurance.

Are there opportunities for career advancement within the company?

Yes, there are opportunities for career advancement as the company supports the growth and development of its colleagues.

How does the company support diversity and inclusion?

The company values and respects differences in all forms and aims to reflect the diversity of the communities it operates in, encouraging colleagues to be themselves.

What should I do if I am interested in applying for this position?

If you are interested, please submit your application as soon as possible, as the vacancy may close early due to a high volume of applications.

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Pets at Home

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.