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Store Colleague - Part Time

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Pets at Home

Sep 18

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Kingston upon Hull

Requirements

  • People who are passionate about delivering great service.
  • Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
  • Ideally has experience of working within a customer-facing environment.
  • Preferably you will have worked in target driven environment, but if not happy to work in one.
  • Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.
  • Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Responsibilities

  • Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands.
  • Our Store Colleagues are critical to the success of our business.
  • They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

FAQs

What is the job title for this position?

The job title for this position is Store Colleague - Part Time.

Where is this position located?

This position is located in Hull.

What are the required working hours for this role?

Evening and weekend availability is required for this role.

What qualities are you looking for in a candidate?

We are looking for people who are passionate about delivering great service, flexible in their working hours, and ideally have experience in a customer-facing environment.

Is previous experience in retail necessary for this position?

While previous experience in a customer-facing environment is preferred, it is not strictly necessary; we welcome candidates who are willing to work in a target-driven environment.

How many hours will I be contracted to work?

You will receive a minimum contract of 16 hours, but you may be required to work more hours during busy periods, absences, and holidays.

What kind of training will I receive?

You will undergo 6 months of industry-leading training covering key aspects of the role, including handling and caring for pets, customer service, and health and safety.

What are the benefits offered to store colleagues?

Benefits include a discretional annual bonus scheme, paid holidays (at least 28 days, increasing to 33 days after 2 years), service anniversary gifts, extra days off for special occasions, discounts across the Pets at Home Group brands, access to discount platforms, a free Employee Assistance Programme, and life assurance.

Can I apply if my skills and experience don’t perfectly align with the job requirements?

Yes, we encourage candidates to apply even if their skills and experience don't perfectly align, as we value unique contributions through individual values and behaviours.

How can I find out more about the company's values and behaviours?

You can click the provided link in the job description to read more about our Values & Behaviours.

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Pets at Home

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.

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