FAQs
What is the primary role of a Store Colleague at Pets at Home?
The primary role of a Store Colleague is to ensure that customers have a great experience, exceed their expectations, maintain high standards of pet care, and build strong relationships with both customers and colleagues.
What qualifications or experience do I need to apply?
Ideally, you should have experience in a customer-facing environment and be comfortable working in a target-driven environment, though this is not strictly required.
Are flexible working hours required for this position?
Yes, the role requires flexibility to work a variety of shifts across 7 days a week, as you will have a minimum contract of 16 hours but may be required to work additional hours during busy periods.
What kind of training will I receive?
You will undergo 6 months of industry-leading training covering key aspects of the role, including handling and caring for pets, customer service, and health and safety.
What benefits do Store Colleagues receive?
Benefits include an annual bonus scheme, paid holidays starting at 28 days (rising to 33 after 2 years), anniversary gifts and events, extra days off for birthdays, discount offers across various brands, access to a benefits platform, an Employee Assistance Programme, and Life Assurance.
Is there an emphasis on diversity and inclusion at Pets at Home?
Yes, Pets at Home values diversity and encourages all colleagues to be themselves, aiming to reflect the diversity of the communities in which they operate.
Can I apply if my skills and experience don't perfectly match the job description?
Yes, Pets at Home encourages unique contributions through values and behaviors, even if your skills and experience don’t align perfectly with the job description.
Are there opportunities for career advancement within Pets at Home?
Yes, Pets at Home supports the professional growth of its colleagues, and with ongoing training and dedication, there are opportunities for career advancement within the company.
Is experience with pets necessary for this role?
While having experience with pets is beneficial, it is not necessarily required. Passion for pets and willingness to learn is important.
How do I apply for the Store Colleague position?
You can click on the application link provided in the job description to submit your application for the Store Colleague position at Pets at Home.