FAQs
What is the job title for this position?
The job title is Store Colleague - Part Time.
Where is the location of this job?
The location of this job is in Putney.
What type of person are you looking for?
We are looking for people who are passionate about pets, care about their community, and want to create a friendly, safe, and welcoming space for pet owners.
What are the primary responsibilities of a Store Colleague?
The primary responsibilities include ensuring customers have a great experience, exceeding customer expectations, maintaining high standards of pet care, operational excellence, and building strong relationships with customers and colleagues.
Is previous experience in a customer-facing environment required?
Ideally, yes, but if you do not have experience in a customer-facing environment, we are still open to hearing from you.
What are the work hours for this position?
You will receive a minimum contract of 16 hours, but you may often be required to work more hours to cover busy periods, absences, and holidays.
What kind of training will be provided?
You will receive 6 months of industry-leading training covering key aspects of the role, including handling and caring for pets, customer service, and health and safety.
What benefits are offered to store colleagues?
Benefits include a discretionary annual bonus scheme, paid holidays, gifts for service anniversaries, extra days off for special occasions, colleague discounts, access to a benefits platform, an Employee Assistance Programme, and life assurance.
What is the company's culture like?
Our culture is friendly and inclusive, and we welcome everyone to be themselves. We believe that together we're better with pets.
Is there a possibility that the job vacancy may close early?
Yes, we reserve the right to close a vacancy before the closing date due to the large volume of applications received.
How does the company view diversity?
The company values and respects difference in all forms, aiming to reflect the diversity of the communities we operate in, encouraging colleagues to be themselves.
Can I apply even if my skills and experience don’t perfectly align with the job requirements?
Yes, we encourage you to apply if you believe you can make a unique contribution through your values and behaviours, even if your skills and experience don’t perfectly match.