Store Detective

Mitie

Sep 24

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Customer Relations
Hospitality & Retail
Sheffield
Remote

Requirements

Driving Licence is required. Mileage reimbursement scheme for all work related journeys.
Previous experience as a store detective desirable.
Previous retail security experience needed.
Frontline Security Guarding, Door Supervision or Close Protection SIA licence.
A full five-year checkable employment / education history
Experience of delivering Customer Service
Excellent communication skills are required both written and verbal
Adaptable communication style to meet the needs of different people groups
Ability to work in a fast-moving services business
Capability in the use of technology
Good attention to detail
High level of enthusiasm and passion
Previous experience in a similar role is desirable but not essential
Public Space Surveillance SIA licence is desirable but not essential
Full UK Driving Licence REQUIRED

Responsibilities

Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
To create a safe shopping environment, free from crime and the fear of crime for customers and colleagues
To apprehend shop thieves within the safe and legal limits
Respond to any on-site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
To achieve and maintain the minimum published performance level required through officer evaluation
Observe, deter and arrest those taking part in criminal activity
Liaison with the police forces and other crime prevention partners, in the areas you will be operating, will be key to keeping up to date with crime trends in the area
Build local network to identify and disrupt crime
Report incidents accurately and in a timely fashion
Occasionally attend court to provide evidence

FAQs

What is the pay rate for the Store Detective position?

The pay rate for the Store Detective position is £14.02 per hour.

Is a driving licence required for this job?

Yes, a full UK driving licence is required for the Store Detective position.

What are the working hours for this role?

The role is a permanent 45 hours per week contract, with various shift times and days, typically working 5 out of 7 days a week.

Is there any training provided for this position?

Yes, a comprehensive training and development programme is offered, including an SIA licence funding scheme and apprenticeships.

What benefits are included with this role?

Employees have access to Mitie's outstanding employee benefits, including financial services, retail discounts, and an online GP service, as well as 28 days paid holiday per year.

What are the main duties of a Store Detective?

Main duties include observing, deterring, and arresting individuals involved in criminal activity, reporting incidents, liaising with police forces, and occasionally attending court to provide evidence.

Is previous experience in a similar role necessary?

While previous experience as a store detective is desirable, it is not essential for the role.

What skills are necessary for this position?

Necessary skills include excellent communication skills (both written and verbal), adaptability, attention to detail, and capability in the use of technology.

What should candidates expect in terms of job performance expectations?

Candidates are expected to achieve and maintain the minimum published performance level required through officer evaluation.

Is there a requirement for a checkable employment history?

Yes, candidates must provide a full five-year checkable employment and education history.

Mitie

The exceptional, every day

Technology

Industry

10,001+

Employees

1987

Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.