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Store Detective

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Amberstone Security

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Cambridge

AI generated summary

  • You must have retail security experience, valid SIA licence, strong communication skills, conflict management training, and 1 year of front-line security experience.
  • You will provide exceptional customer service, monitor high-risk areas, engage in crime reduction initiatives, ensure safety, and travel to cover multiple stores as needed.

Requirements

  • Retail security experience essential, ideally plain clothes but training can be provided to experienced uniform security officers.
  • Working with industry leading technology, that provides alerts of suspicious behaviour, the role requires individuals who can exercise excellent judgement in a variety of situations.
  • Conflict management trained is an advantage, but training will be provided to suitable applicants.
  • Excellent customer service & communication skills are required.
  • A range of interventions are required, based on the technology alerts, which may include detention of individuals, early intervention to recover goods & occasions where intelligence gathering only is appropriate.
  • We support the value of local information gathering & collaboration & successful applicants will need to engage with business crime reduction initiatives and police.
  • In all situations, safety of staff, customers and you are priority and A.S.C.O.N.E must be followed in all instances.
  • There will be a requirement to cover a small group of stores. The pay rate reflects that reasonable travel will be required & travel costs will only be paid if you are required to travel outside of your agreed “cluster stores”.
  • Educated to A Level/Advance NVQ level
  • SIA accreditations
  • A role within the security industry, specifically in guarded services working in retail security.
  • Valid SIA licence
  • Strong communication skills
  • Smart appearance
  • Ability to handle conflict situations in a professional manner.
  • 1 year front line security guarding experience.
  • Great communicator
  • Drives positive business ethic.
  • Have good IT knowledge
  • Confident in high pressure situations

Responsibilities

  • - Support the client to deliver industry leading services.
  • - Hold the best in business customer service to all stakeholders.
  • - Deploy to the highest risks areas/locations to support our client where it’s needed.
  • - Take a proactive approach to new age guarding.
  • - Exercise excellent judgement in a variety of situations.
  • - Engage with business crime reduction initiatives and police.
  • - Ensure safety of staff, customers, and yourself in all situations.
  • - Cover a small group of stores, with travel required as necessary.

FAQs

Is an SIA Front-Line Licence required for this role?

Yes, an SIA Front-Line Licence is essential to be considered for the Store Detective position.

What is the hourly rate for the Store Detective position?

The hourly rate for the Store Detective position is £16.03 per hour.

What are the working hours for this job?

The working hours are 40 hours per week, with a shift pattern of 5 over 7 days, including evenings and weekends.

Will training be provided for security experience?

Yes, training can be provided for experienced uniform security officers who are transitioning into this role even though retail security experience is essential.

Are there travel requirements for this position?

Yes, there will be a requirement to cover a small group of stores, and reasonable travel will be required. Travel costs will only be paid if you travel outside of your agreed "cluster stores."

What qualifications are desirable for this position?

Desirable qualifications include being educated to A Level/Advanced NVQ level and holding SIA accreditations.

What experience is essential for the Store Detective role?

Essential experience includes having a role within the security industry, specifically in guarded services within retail security, along with a valid SIA licence and strong communication skills.

What personal skills are required for this role?

Essential personal skills include being a great communicator, driving a positive business ethic, possessing good IT knowledge, and being confident in high-pressure situations.

Is customer service a part of the Store Detective role?

Yes, excellent customer service and communication skills are required, as you will be expected to provide industry-leading service to all stakeholders.

What should I do if I encounter a conflict situation?

You should handle conflict situations in a professional manner, utilizing the training provided for conflict management, if applicable.

Amberstone Security

Intelligent, innovative loss prevention and security solutions

Technology
Industry
501-1000
Employees
2010
Founded Year

Mission & Purpose

Amberstone Security, and ASEL Company, specialises in the delivery of security services across the UK and Europe. Combining high-quality security personnel with innovative technology solutions, we deliver bespoke services to the retail, distribution and logistics, commercial and corporate sectors. Our service provision includes the supply of security officers, store detectives, mobile response/patrols and loss prevention consultancy. We strive to be the supplier and employer of choice through delivering both a quality and value for money service to our clients, whilst also paying a fair and equitable rate to our employees.