Store Director - Bluewater, Dartford

SEPHORA

Sep 1

Applications are closed

Job
Full-time
Senior Level
Sales & Business Development
People, HR & Administration

Requirements

Training Knowledge: Advanced Product Knowledge; Intermediate knowledge of health and safety procedures.
Experience: Proven successful role in managing; Minimum 7 to 8 years' experience in store management; Bachelor's degree.
Competencies: Digital orientation, analytical skills, and business acumen; Excellent communication skills; Intermediate MS Office skills; Ability to deal with ambiguity; Commercial and financial awareness; Ability to develop, manage, and inspire teams.
Additional: Project an exceptional image and body language according to Sephora guidelines; Stay up to date on trends and products; Inspire, mentor, and coach the team.

Responsibilities

Client Experience:
Embody the Sephora Attitude and set an example for the team.
Provide support to the team in difficult situations to ensure client satisfaction.
Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs).
Manage and cover the sales floor, ensuring effective floor leadership.
Motivate the team through floor management to create an addictive experience for clients.
Utilize tools such as the Love Meter and CEE (Customer Experience Excellence) to analyze overall satisfaction and propose action plans for improvement.
Inspire the team to use digital tools and deliver customized services.
Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
Lead the Management team in creating a positive and energetic shopping experience to achieve all commercial KPIs.
Support the head of operations in analyzing results and proposing action plans to enhance the client experience.
Maintain and enforce quality customer service standards and resolve customer service complaints.
Sales:
Implement retail priorities and inspire commercial success.
Lead the management team in creating a positive and exciting work environment, ensuring sales targets are met.
Support the Services Manager in creating a playful and educational experience and meeting services targets.
Reinforce sales policies and techniques established at the Sephora University with all team members.
Balance and drive sales targets among selective, exclusive, and Sephora Collection products.
Analyze sales results and propose action plans to achieve set targets.
Create internal competitions to motivate the team and boost achievements.
Operations:
Optimize and oversee operations with the Operations Manager to ensure efficiency and compliance with company policies and operational guidelines.
Inspire the management team to enforce policies and procedures related to products, testers, prices, merchandising, and other partners.
Collaborate with the Operations Manager to maintain an excellent store image through cleanliness and product restocking.
Encourage the team to apply and follow established policies and procedures regarding store operations in collaboration with Category Managers.
Monitor stock availability and report low stock to the Operations Manager to avoid out-of-stock situations.
Ensure compliance with visual merchandising, merchandising quality, animation, and marketing standards.
Provide support to relevant head office departments in providing feedback and analyzing data on all operational aspects.
Business:
Support the Retail Director with knowledge of market conditions, competition, and client needs.
Provide leadership and management aligned with the vision and strategic direction of Sephora.
Establish monthly reports including competitors' activities.
Analyze relevant KPIs and propose action plans for improvement and forecast future performance.
Develop and propose short and long-term strategies to drive top and bottom-line sales.
Provide product recommendations and qualitative feedback to the head office and category management based on local market knowledge and client needs.
Implement action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends, and operational knowledge.
Plan, implement, and oversee in-store promotional events or displays.
Stay informed about market trends through market visits and analyses to identify business growth opportunities.
Contribute to comprehensive business reports as required.
Network with other stores, head office departments, and take on area responsibilities.
Propose innovative ideas and opportunities to the Head of Operations.
People:
Motivate and develop the Management and store team through daily coaching and observations.
Communicate and inspire the team on business strategy, vision, and relevant information through briefings, coaching, and training.
Increase team confidence and motivation through praise and feedback for performance.
Identify, engage in recruiting, and develop talents, ensuring succession plans in collaboration with the Head of Operations.
Ensure the team attends training and conduct follow-up after training.
Ensure the team utilizes Sephora University as an e-learning tool and maintain average training frequency for each team member.
Perform monthly assessments to ensure an addictive beauty experience.
Facilitate monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss team performance.
Be accountable for the Performance Check-in and Performance Improvement Plan processes for the entire team, assisting managers where necessary.
Manage the annual leave of the team according to business needs.

FAQs

What is the location of the Store Director position?

The Store Director position is located at Bluewater Shopping Centre, Dartford.

What type of contract is offered for this position?

The position offers a permanent, full-time contract.

What company is this job with?

This job is with Sephora, a renowned beauty retailer.

What are the main responsibilities of the Store Director?

The main responsibilities include ensuring exceptional operational and commercial standards, driving sales and profitability, providing an elevated customer experience, coaching and developing the management team, and overseeing store operations.

How many years of experience is required for this role?

A minimum of 7 to 8 years of experience in store management is required for this role.

What kind of qualifications are needed for the Store Director position?

A bachelor's degree is required for the Store Director position.

What skills are essential for this role?

Essential skills include advanced product knowledge, digital orientation, analytical skills, excellent communication skills, and the ability to develop and inspire teams.

Is training provided for team members?

Yes, Sephora invests in training and developing its teams, providing personalized career plans for continuous learning.

What is the company culture at Sephora?

Sephora promotes a culture of innovation, diversity, and inclusion, uniting over 40,000 team members across multiple markets and stores.

How does Sephora support diversity in the workplace?

Sephora is committed to being an equal opportunity workplace, celebrating diversity and fostering an inclusive environment for all employees.

SEPHORA

Reimagine your future, with Sephora

Retail & Consumer Goods

Industry

10,001+

Employees

1969

Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.