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Store Leader

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WHSmith

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You must have retail leadership experience, strong KPI knowledge, flexible support skills, excellent communication, and a focus on team training and motivation.
  • You will engage your team to achieve trading goals, ensure store standards, foster a supportive culture, and collaborate with Head Office to leverage local opportunities.

Requirements

  • Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV and TPC
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
  • Flexibility of approach that will allow you to support other stores in the area when needed
  • Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
  • Experience of supporting employee training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach

Responsibilities

  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
  • Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store - reporting back to your team on store, cluster and area performance
  • Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
  • Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
  • Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement

FAQs

What are the main responsibilities of a Store Leader?

The main responsibilities include guiding and engaging the team to deliver excellent standards, reviewing the trading plan with the Cluster Manager, creating a sense of pride within the store, fostering a culture of learning and support, and working with Head Office to maximize local opportunities.

What experience is required for the Store Leader position?

We look for current or recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV and TPC.

Is the Store Leader position full-time or part-time?

The Store Leader position is full-time.

What are the working hours for this position?

The working hours for this position are 39 hours per week.

What type of store will the Store Leader be managing?

The Store Leader will be managing a High Street store.

What is the salary range for the Store Leader position?

The salary for the Store Leader position is up to £25,944.

What benefits do Store Leaders receive?

Store Leaders receive a salary, a pension scheme, 33 days of holiday (including bank holidays), employee discounts of up to 50%, and access to an Employee Assistance Programme for well-being support.

Are there opportunities for team development in this role?

Yes, there is a focus on supporting employee training and development, and creating opportunities for personal skill growth within a supportive environment.

How is the work culture at WHSmith?

WHSmith promotes a culture of inclusivity where colleagues are encouraged to feel welcome and free to be themselves.

Is there flexibility in shift patterns?

Yes, the shift pattern is flexible but does not include night shifts.

WHSmith

The Global Travel Retailer

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.