FAQs
What are the key responsibilities of a Store Manager?
Key responsibilities include setting sales plans, maintaining gross margin, managing inventory, driving sales, fostering teamwork, addressing customer feedback, and implementing customer service standards.
What educational qualifications are required for this position?
A graduation or post graduation degree is required for the Store Manager position.
What skills are essential for a Store Manager?
Essential skills include leadership, inventory management, customer service, visual merchandising, sales management, team building, budgeting, and problem-solving.
How is performance evaluated for this role?
Performance is evaluated based on key performance indicators such as gross margin, customer experience, business acumen, and people management metrics.
Is experience in sales management required for this position?
Yes, experience in sales management is important as the role involves driving sales and managing store performance.
What is the company's approach to customer service?
The company promotes a "Customer Obsessed Culture," prioritizing customer centricity and addressing feedback to improve services and processes.
Will the Store Manager be involved in talent development?
Yes, the Store Manager is responsible for identifying and developing talent for critical positions within the store.
Does this role involve any financial management responsibilities?
Yes, financial management responsibilities include managing the store's P&L, overseeing budgeting, and ensuring statutory compliance.
What type of work environment can the Store Manager expect?
The Store Manager can expect a dynamic work environment focused on sales, customer service, and team collaboration.
Are there any specific competencies required for this role?
Required competencies include operational effectiveness, finance management, analysis and problem-solving, as well as behavioral competencies like emotional intelligence and communication.