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Store Manager

  • Job
    Full-time
    Senior Level

AI generated summary

  • You should possess skills in operational effectiveness, finance management, analysis, emotional intelligence, customer service, people management, communication, and teamwork.
  • You will manage sales plans, inventory, and team performance, ensure customer service excellence, drive promotions, and maintain compliance while fostering a customer-centric culture.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the key responsibilities of a Store Manager?

Key responsibilities include setting sales plans, maintaining gross margin, managing inventory, driving sales, fostering teamwork, addressing customer feedback, and implementing customer service standards.

What educational qualifications are required for this position?

A graduation or post graduation degree is required for the Store Manager position.

What skills are essential for a Store Manager?

Essential skills include leadership, inventory management, customer service, visual merchandising, sales management, team building, budgeting, and problem-solving.

How is performance evaluated for this role?

Performance is evaluated based on key performance indicators such as gross margin, customer experience, business acumen, and people management metrics.

Is experience in sales management required for this position?

Yes, experience in sales management is important as the role involves driving sales and managing store performance.

What is the company's approach to customer service?

The company promotes a "Customer Obsessed Culture," prioritizing customer centricity and addressing feedback to improve services and processes.

Will the Store Manager be involved in talent development?

Yes, the Store Manager is responsible for identifying and developing talent for critical positions within the store.

Does this role involve any financial management responsibilities?

Yes, financial management responsibilities include managing the store's P&L, overseeing budgeting, and ensuring statutory compliance.

What type of work environment can the Store Manager expect?

The Store Manager can expect a dynamic work environment focused on sales, customer service, and team collaboration.

Are there any specific competencies required for this role?

Required competencies include operational effectiveness, finance management, analysis and problem-solving, as well as behavioral competencies like emotional intelligence and communication.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.