FAQs
What are the essential skills required for the Store Manager position?
The essential skills required for the Store Manager position include Leadership, Inventory Management, Customer Service, Visual Merchandising, Sales Management, Team Building, Budgeting, and Problem Solving.
What is the primary purpose of the Store Manager role?
The primary purpose of the Store Manager role is to manage the Store P&L, drive sales through efficient store operations, ensure customer service delivery, motivate and retain store personnel, and adhere to company norms.
What educational qualifications are needed for this position?
A Graduation or Post Graduation is required for this position.
What are the key responsibilities of a Store Manager?
Key responsibilities include setting store sales plans and quotas, maintaining Gross Margin and other metrics, managing inventory, driving sales, managing performance among staff, and addressing customer feedback.
How is customer service prioritized in this role?
Customer service is prioritized by promoting a "Customer Obsessed Culture" to ensure customer centricity, addressing feedback proactively, and improving service and processes based on customer input.
What kind of performance indicators will the Store Manager be evaluated on?
The Store Manager will be evaluated on Business Management metrics, Discount Management, Finance implementation, Customer Experience metrics, People Management, and Jio Business activations.
What competencies are important for success in this role?
Important competencies include Operational Effectiveness, Finance Management, Analysis and Problem Solving, Results Orientation, Self-Development, Emotional Intelligence, Customer Service Orientation, People Management, Communication, and Teamwork.
Is experience in managing a team required for this position?
Yes, experience in managing a team is essential as fostering teamwork and developing talent for critical positions are key responsibilities of the Store Manager.
How does the Store Manager handle customer complaints?
The Store Manager addresses customer feedback to improve service and processes, ensuring that customer complaints are handled effectively and efficiently.
Will the Store Manager be involved in promotional events?
Yes, the Store Manager will drive local events and promotions as per the marketing calendar.