FAQs
What are the key responsibilities of a Store Manager?
The key responsibilities include setting store sales plans and quotas, managing Gross Margin, implementing customer service standards, driving sales and inventory management, addressing customer feedback, and fostering teamwork among store staff.
What qualifications are required for the Store Manager position?
The position requires a graduation or post-graduation degree.
What skills are essential for a Store Manager?
Essential skills include leadership, customer service, inventory management, sales management, team management, problem-solving, communication, and visual merchandising.
How is performance measured for a Store Manager?
Performance is measured using key performance indicators such as Gross Margin, discount management, customer experience scores, and people management effectiveness.
Is prior experience in retail management necessary for this role?
While not explicitly stated, prior experience in retail management is generally beneficial and may be preferred.
What does "Customer Obsessed Culture" mean in this context?
"Customer Obsessed Culture" refers to prioritizing the needs and satisfaction of customers in all aspects of store operations and management.
Are there opportunities for professional development in this role?
Yes, the role involves identifying and developing talent for critical positions, indicating a focus on professional development.
What is the expected style of communication within the store team?
Effective communication is essential, emphasizing collaboration, problem-solving, and addressing customer needs promptly.
What kind of events and promotions does the Store Manager drive?
The Store Manager drives local events and promotions as per the marketing calendar to engage customers and boost sales.
How does the Store Manager address customer feedback?
The Store Manager addresses customer feedback to improve service and processes, ensuring a better customer experience.